Guest Experience Supervisor

vor 3 Wochen

Zurich ZH, Schweiz Marriott International Vollzeit

LANGUAGE REQUIREMENTS

Fluent German and English (spoken and in writing)

 

WORKING IN SWITZERLAND

Swiss B permit or EU citizenship (Shengen)

 

Your tasks:
 

  • Leading the "At Your Service" team
     
  • Independent work on the switchboard in a small team
     
  • Individual processing of various guest requests on the phone, by email or via mobile chat
     
  • Looking after guests at the business center
     
  • Forwarding corresponding requests to the appropriate department as the "heart of the house"
     
  • Guest correspondence in German and English
     
  • Maintenance of internal hotel systems and programs
     
  • Maintenance of our Guest Experience Platform
     
  • Acceptance and booking of room service orders
     
  • Processing guest inquiries in cooperation with reception and concierge
     

What we offer you:
 

  • A dynamic and young team that never forgets to have fun at work
     
  • Internal and external training
     
  • An open and transparent corporate culture
     
  • Fair and accurate recording of working hours
     
  • Solid benefits from an international hotel chain, such as employee rates in 8,500 hotels worldwide, free nights at the Zurich Marriott Hotel and much more.
     
  • Fun at work
     
  • A permanent position where independence and personal responsibility are required
     
  • You can expect a varied position in a very lively and structured company, a progressive and dynamic employee policy with regular further training opportunities and the benefits of an international hotel group.
     

Your profile
 

  • You have completed an apprenticeship in the upscale hotel industry or have completed hotel management school
     
  • You are organized and structured and enjoy communicating in fluent German and English
     
  • You are resilient and a team player
     
  • Advanced IT skills
     
  • You have an independent and very guest-oriented way of working
     
  • Your head is full of ideas and creativity
     
  • You are ready to give your best

 

 

 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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