Guest Experience Supervisor

vor 3 Wochen

Zurich, Schweiz Marriott International Vollzeit

LANGUAGE REQUIREMENTS

Fluent German and English (spoken and in writing)

WORKING IN SWITZERLAND

Swiss B permit or EU citizenship (Shengen)

Your tasks:
 

Leading the "At Your Service" team
  Independent work on the switchboard in a small team
  Individual processing of various guest requests on the phone, by email or via mobile chat
  Looking after guests at the business center
  Forwarding corresponding requests to the appropriate department as the "heart of the house"
  Guest correspondence in German and English
  Maintenance of internal hotel systems and programs
  Maintenance of our Guest Experience Platform
  Acceptance and booking of room service orders
  Processing guest inquiries in cooperation with reception and concierge
 

What we offer you:
 

A dynamic and young team that never forgets to have fun at work
  Internal and external training
  An open and transparent corporate culture
  Fair and accurate recording of working hours
  Solid benefits from an international hotel chain, such as employee rates in 8,500 hotels worldwide, free nights at the Zurich Marriott Hotel and much more.
  Fun at work
  A permanent position where independence and personal responsibility are required
  You can expect a varied position in a very lively and structured company, a progressive and dynamic employee policy with regular further training opportunities and the benefits of an international hotel group.
 

Your profile
 

You have completed an apprenticeship in the upscale hotel industry or have completed hotel management school
  You are organized and structured and enjoy communicating in fluent German and English
  You are resilient and a team player
  Advanced IT skills
  You have an independent and very guest-oriented way of working
  Your head is full of ideas and creativity
  You are ready to give your best

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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