Aktuelle Jobs im Zusammenhang mit Senior Customer Success Manager - ZürichFlughafen - SAP

  • Customer Success Manager

    vor 2 Wochen

    Zürich-Flughafen, Schweiz SAP Vollzeit

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for guiding customers through their business journey with our solutions, increasing customer satisfaction, retention, renewals, references, and upsells for Cloud products within their assigned solution portfolio.Key...

  • Customer Success Manager

    vor 3 Wochen

    Zürich-Flughafen, Schweiz SAP Vollzeit

    About the RoleWe are seeking a highly skilled and motivated Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for ensuring our customers achieve their desired outcomes from our solutions.Key ResponsibilitiesDevelop and execute customer success plans to drive customer satisfaction and retention.Build and...

  • Customer Success Manager

    Vor 6 Tagen

    Zürich-Flughafen, Schweiz SAP Vollzeit

    Unlock Your Potential as a Customer Success ManagerSAP is seeking a highly motivated Customer Success Manager to join our dynamic Customer Success team. As a key member of our team, you will be responsible for guiding customers through their business journey with our solutions, increasing customer satisfaction, retention, renewals, references, and upsells...

  • Customer Success Manager

    vor 1 Woche

    Zürich-Flughafen, Schweiz SAP Vollzeit

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at SAP. As a Customer Success Manager, you will be responsible for guiding customers through their business journey with our solutions, increasing customer satisfaction, retention, renewals, references, and upsells for Cloud products within their assigned solution...

  • Customer Success Manager

    vor 1 Monat

    Zürich-Flughafen, Schweiz SAP Vollzeit

    About the RoleSAP is seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer Success organization, you will be responsible for driving customer satisfaction, retention, and growth.Key ResponsibilitiesDevelop and execute customer success plans to ensure customer satisfaction and retention.Build and maintain strong...

  • Customer Success Manager

    vor 2 Monaten

    Zürich-Flughafen, Schweiz SAP Vollzeit

    About the RoleWe are seeking a highly skilled and motivated Customer Success Manager to join our team. As a key member of our Customer Success organization, you will be responsible for driving customer satisfaction, retention, and growth.Key ResponsibilitiesDevelop and execute customer success plans to ensure customer satisfaction and retention.Build and...

  • Customer Success Manager

    vor 4 Wochen

    Zürich, Zürich, Schweiz Teradata Vollzeit

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Teradata. As a key member of our sales team, you will be responsible for driving business growth, customer value, satisfaction, and retention within assigned accounts.Key ResponsibilitiesDevelop and execute account strategies to drive engagement, adoption, and success...

  • Customer Success Manager DACH

    vor 3 Wochen

    Zürich, Zürich, Schweiz Nexthink Vollzeit

    Job DescriptionNexthink is a leading provider of digital employee experience management software. As a Customer Success Manager, you will play a critical role in driving the adoption and value realization of our solutions among our strategic customers in Central Europe.Key ResponsibilitiesDevelop and execute comprehensive customer success plans that...

  • Customer Success Manager

    vor 2 Monaten

    Zürich, ZH, Schweiz Teradata Vollzeit

    What You’ll Do In this role you will, own the account strategy for engagement, adoption and success planning. Manage and curate existing customer relationships leveraging strong executive relationships to drive business growth, customer value, satisfaction, and retention within the assigned accounts. Demonstrate ability to understand the customers’...

  • Customer Success Manager

    vor 2 Monaten

    Zürich, ZH, Schweiz grape insurance AG Vollzeit

    **\uD83C\uDF47 Über grape**: Unser unternehmerischer Geist treibt uns an bei dem, was wir bewegen und wofür wir brennen. Unsere Mission ist, der führende Gesundheitspartner in der Versicherungsbranche zu werden. Wir haben den Innovationsbedarf im traditionellen Versicherungsmodell für Arbeitnehmer erkannt und revolutionieren dieses. Dabei helfen wir...

  • Customer Success Manager

    vor 2 Monaten

    Zürich, ZH, Schweiz Nexthink Vollzeit

    **Company Description** LI-hybrid #LI-remote This role is to support growth and customer retention in Central Europe and will be responsible for a portfolio of our strategic customers. The primary objective of the role is to help guide them along their DEX maturity journey of people, process, and technology by driving the adoption throughout the entire...

  • Customer Success Account Manager

    vor 4 Wochen

    Zürich, Zürich, Schweiz Microsoft Vollzeit

    Customer Success Account ManagerAt Microsoft, we're committed to empowering our customers to achieve their business outcomes faster with technology that does more. As a Customer Success Account Manager, you'll play a critical role in delivering Microsoft solutions and taking ownership of team orchestration and coordination to accelerate production-level...

  • Customer Success Manager

    vor 2 Monaten

    Zürich, Schweiz Nexthink Vollzeit

    Job DescriptionThis role is to support growth and customer retention in Central Europe and will be responsible for a portfolio of our strategic customers.  The primary objective of the role is to help guide them along their DEX maturity journey of people, process, and technology by driving the adoption throughout the entire customer lifecycle. Key pillars...

  • Customer Success Manager DACH

    vor 1 Monat

    Zürich, Zürich, Schweiz Nexthink Vollzeit

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team in the DACH region. As a Customer Success Manager, you will be responsible for driving customer adoption and retention, ensuring that our customers achieve their desired outcomes from our solutions.Key ResponsibilitiesDevelop and execute comprehensive customer success...

  • Customer Success Manager DACH

    vor 2 Wochen

    Zürich, Zürich, Schweiz Nexthink Vollzeit

    Job Description:Nexthink is a leader in digital employee experience management software. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints, enabling IT teams to solve complex technical challenges, create productive workplaces, and deliver happy employees in the digital workplace.This role is to...

  • Customer Success Manager DACH

    vor 3 Wochen

    Zürich, Zürich, Schweiz Nexthink Vollzeit

    Job DescriptionNexthink is a leading provider of digital employee experience management software. As a Customer Success Manager, you will play a critical role in driving growth and customer retention in Central Europe.Key ResponsibilitiesDevelop and execute comprehensive customer success plans to ensure adoption and value realization of Nexthink...

  • Customer Success Manager

    vor 3 Monaten

    8001 Zürich, ZH, Schweiz PastaHR Vollzeit

    We are on the hunt for a Founding Customer Success Manager (100%) to join our team as soon as possible. What does Customer Success mean at PastaHR? - As a Customer Success Manager at PastaHR, you will be the heartbeat of our customer interactions, guiding them through their journey with us. From the moment a contract is signed, you’ll be their go-to...

  • Customer Success Representative

    vor 2 Wochen

    Zürich, Schweiz Rivia Vollzeit

    Primary point of contact for our biotech clients, ensuring they navigate their clinical trials and maximize the benefits from our platform.Rivia specializes in AI-Driven Analytics and Data Infrastructure for Successful Biopharma Clinical Trials. Biopharmas are the origin of most new therapies, yet often face inefficiencies and failures in clinical trials due...

  • Customer Success Account Manager

    vor 1 Monat

    8038 Zürich, ZH, Schweiz Microsoft Vollzeit

    With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products, services, and partnerships. Come join CE&S and help us build a future where customers achieve their business outcomes...

  • Customer Success Account Manager

    vor 1 Monat

    Zürich, Zürich, Schweiz Microsoft Vollzeit

    Unlock Customer Success with MicrosoftAs a Customer Success Account Manager at Microsoft, you will be the primary delivery and operations lead for our strategic customers, empowering them to achieve more by accelerating their value realization across our Digital Cloud platforms.With a strong technical expertise, business acumen, and industry perspectives,...

Senior Customer Success Manager

vor 3 Monaten

ZürichFlughafen, Schweiz SAP Vollzeit

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

 

Senior Customer Success Manager (f/m/d) SAP Business Technology Platform 

 

 

Summary 

This position focuses on helping customers consume SAP Business Technology Platform (SAP BTP) as the cloud platform of choice within their application projects. BTP is the engine for innovation through integration, extension, and analysis scenarios of the Intelligent Enterprise. SAP BTP CSMs work with the most cutting-edge and innovative SAP solutions and coach SAP’s most strategic customers. The BTP Customer Success Manager (CSM) role develops relationships with technical decision-makers in their assigned accounts to ensure broad portfolio consumption within and across application projects through Technical Advisory.

 

 

Responsibilities

  • You will proactively partner with customers to sustainably increase consumption of SAP BTP services, and coordinate activities with the Account Team. 
  • You analyze the big picture, have expertise with digital transformation, and coach on technical and business architectures. 
  • You are the primary SAP BTP strategic point of contact and will orchestrate success resources across SAP and customers, as described in the SAP BTP engagement model.
  • You will analyze your customer’s technical needs and execute consumption plans for your assigned customers. 
  • You will provide recommendations and prepare the customer to make the best use of the solution, in alignment with SAP strategy and roadmap. 
  • You will be a voice of the customer to internal SAP stakeholders. 
  • You will work with colleagues from a broad variety of groups such as Cloud Success Services life-cycle relevant centers of experts, Account Teams, Pre-sales, Product Management groups, Support, Services, Partners, etc. 
  • A BTP-CSM may also be assigned to fulfill a customer’s premium subscription services.

 

Role Requirements

You will excel in this role if:

  • You have 5+ years of experience working in the IT Industry. Your background could be Software Engineering, Solution Management, Project/Product Management, Project Implementation, Pre-sales, Technical Customer Engagement, Customer Success, Proactive Support Services, Consulting, etc. 
  • You have deep understanding of one or more areas of the SAP BTP portfolio: SAP BTP Extension and Integration Suite, Cloud Databases, Cloud Data Management, Analytics Cloud Solutions.
  • You have foundational knowledge of public cloud platforms and providers (e.g. Microsoft Azure, Amazon Web Services, Google Cloud, etc.) Certifications in enterprise architecture are a plus.
  • You have great communication and presentation skills. Familiarity with design thinking methodology is a plus.
  • You can navigate complex organizational dynamics both internally at SAP as well as externally with customers and partners.
  • You can continuously learn and adapt to the unique business and cultural practices of each region/country. 
  • You have a focus on customer service mindset and customer empathy.
  • You have a passion for learning new technologies and enjoy problem-solving.
  • Excellent communication and presentation skills in German and English, both written & spoken, are a must. 

 

 

Our Team

We pride on a work environment that is inclusive and diverse. Every idea and perspective is valued. The SAP Business Technology Platform CSM team is committed to sustaining each other to ensure success individually and as a team. We have a pay-it-forward mentality and are always willing to help our colleagues. Our culture is built upon sharing best practices, utilizing communication platforms to answer each other’s questions, and bringing an entrepreneurial spirit to the mission of driving SAP BTP consumption growth together. We provide opportunities to lead regional and global workstreams that help us improve as a team and contribute to great customer experiences.

 

​

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

 

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

 

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 403458  | Work Area: Sales  | Expected Travel: 0 - 50%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.