Customer Success Manager

vor 4 Wochen


ZürichFlughafen, Schweiz SAP Vollzeit

About the Role

We are seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for guiding customers through their business journey with our solutions, increasing customer satisfaction, retention, renewals, references, and upsells for Cloud products within their assigned solution portfolio.

Key Responsibilities

  • Successfully complete a 10-month learn-apply program that enhances your support into the CSM role, a critical customer-facing function within our dynamic Customer Success board area.
  • Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
  • Enhance skills in advising complex, global transformations and driving customer outcomes, renewals, expansions, and upsells.
  • Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field.

Requirements

  • 2-5 years' work experience with a proven record of supporting customers and business transformation, preferably from consulting, sales, and/or account management, or Business roles (e.g., Finance, Operations, Supply Chain) that include resolution and escalation management.
  • Experience advising or driving complex global transformations.
  • Strong communication skills including fluency in English and German, other local languages are a plus.
  • Proficient interpersonal skills including curiosity, effective listening skills, professional presents, and empathy and 'can-get-it-done' mentality.
  • Demonstrated ability to collaborate across diverse stakeholders and business functions in a complex environment.
  • Strong Business Acumen including demonstrated knowledge of business processes and/or industries.

About SAP Academy for Customer Success

The SAP Academy for Customer Success is a world-class training program that develops our next-generation workforce by delivering an energizing and inspiring experience within a globally diverse environment. This dynamic 10-month program strengthens the foundation for a successful career at SAP and will start on March 1st, 2025.

What We Offer

We offer full-time employment from day one with practical learning applications for your role. Upon successfully completing the program, you will move into a direct customer-facing CSM role in your market and continue receiving mentoring and coaching support to accelerate your growth.

Our Culture

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.



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