ServiceNow Specialist

vor 1 Monat

Zürich, Schweiz Acquism Vollzeit

ONSITE - ZURICH

Role name:

ServiceNow Specialist

Contract: 6 months - extendable

Pay rate: TBN

Role Description:

  • Develop and configure ServiceNow applications, modules, workflows, scripts, business rules, UI policies, and client scripts.
  • Create custom applications and enhance existing ones to meet business requirements.
  • Develop and maintain integrations between ServiceNow and other IT systems using REST/SOAP APIs.
  • Perform day-to-day administration of the ServiceNow platform, including user and data management, system configurations, and security settings.
  • Monitor system performance and health, perform regular maintenance, and manage upgrades and patches.
  • Collaborate with stakeholders to gather and document business requirements for new functionalities and improvements.
  • Translate business needs into technical specifications and functional designs.
  • Analyze current business processes and workflows, identify areas for improvement, and design optimized processes within ServiceNow.
  • Ensure that ServiceNow solutions align with best practices and industry standards.
  • Resolve incidents and service requests related to ServiceNow in a timely and efficient manner. Conduct root cause analysis for recurring issues and implement long-term solutions.
  • Manage changes to the ServiceNow environment, including testing and deploying new features and updates.
  • Ensure changes are communicated effectively and that users are trained on new functionalities.

Qualifications:

• Education:o Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field, or equivalent experience.

• Experience:

o Minimum of 8 years of experience in ServiceNow development, administration, and business analysis.

o Proven track record of successful ServiceNow implementations and optimizations.

• Technical Skills:

o Proficiency in ServiceNow development, including JavaScript, HTML, CSS, and web technologies.

o Strong knowledge of REST/SOAP web services, APIs, and system integrations.

o Experience with ServiceNow ITSM modules (Incident, Change, and Service Request Management).

• Business Analysis Skills:

o Excellent requirements gathering, documentation, and analysis skills.

o Strong understanding of ITIL principles and ITSM processes.

• Operational Skills:

o Experience in system administration, including user management, security, and data management.

o Ability to troubleshoot and resolve technical issues and optimize system performance.

Soft Skills:

• Excellent problem-solving and analytical skills.

• Strong communication and interpersonal skills.

• Ability to work independently and as part of a team.

• Detail-oriented with strong organizational skills.

• Adaptability and willingness to learn new technologies and methodologies.

Preferred Qualifications:

• ServiceNow certifications (e.g., Certified System Administrator, Certified Application Developer, Certified Implementation Specialist).

• Experience with Agile development methodologies.

• Familiarity with additional ServiceNow modules (e.g., CMDB, Asset Management, HR Service Delivery).

Competencies:

Digital : ServiceNow_IT Service Management, ServiceNow

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