IT Infrastructure Support Specialist

Vor 2 Tagen


Zürich, Zürich, Schweiz AurigaVision AG Vollzeit
About the Role

We are seeking an experienced IT Infrastructure Support Specialist to join our team at AurigaVision AG.

Job Description

The successful candidate will be responsible for providing on-site IT services and user support, including troubleshooting and technical assistance. This will involve managing and maintaining IT equipment resources such as meeting rooms and audio-visual systems, delivering local IT infrastructure support to ensure smooth operations, and collaborating with Line of Business teams on IT-related topics and initiatives.

In addition, the ideal candidate will conduct user training sessions and support onboarding for new employees, assist with IT project implementation as assigned by the IT Operations Manager or Lead, and utilize Agile methodologies, including Kanban, to manage tasks and participate in stand-up meetings.

Key Responsibilities
  • Provide on-site IT services and user support, including troubleshooting and technical assistance
  • Manage and maintain IT equipment resources such as meeting rooms and audio-visual systems
  • Deliver local IT infrastructure support to ensure smooth operations
  • Collaborate with Line of Business teams on IT-related topics and initiatives
  • Conduct user training sessions and support onboarding for new employees
  • Assist with IT project implementation as assigned by the IT Operations Manager or Lead
  • Utilize Agile methodologies, including Kanban, to manage tasks and participate in stand-up meetings
Requirements
  • Degree in IT, Computer Science, or a related field (or equivalent experience)
  • ITIL Foundation certification or similar service management qualifications
  • Proficiency in ITSM tools such as ServiceNow
  • 3–6 years of experience in IT support or a related field
  • Strong technical knowledge of Microsoft environments, including Windows 10/11, O365, hardware, infrastructure, and iOS devices
  • Experience in international work environments is a plus
  • Familiarity with Agile methodologies, especially working with Kanban systems
  • Fluent in both written and spoken English and the local language
Salary and Benefits

The estimated salary for this role is between $60,000 - $80,000 per year, depending on experience. We also offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.

About Us

AurigaVision AG is a leading technology company that provides innovative solutions to businesses around the world. We value teamwork, innovation, and customer satisfaction, and we are committed to creating a positive and inclusive work environment.



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