Operations Data Analyst Specialist

vor 1 Monat


Zürich, Zürich, Schweiz Company 81 - Manulife Data Services Inc. Vollzeit

Company Overview

At Manulife Data Services Inc., we are a global shared service center providing administrative, finance, investments, contact center, information technology, underwriting, actuarial, and marketing services to Manulife and John Hancock companies around the world.

We are committed to fair recruitment, retention, advancement, and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, color, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups, and institutions.

Salary

The estimated annual salary for this role is $70,000-$90,000, depending on experience.

Job Description

Operations Service Analyst Role

This position will be responsible for managing the team's ServiceNow intake queue to ensure requests are accurate, complete, and adhere to defined GWAM Technology standards. You will perform data reconciliation between various sources (LeanIX, ServiceNow/CMDB), solicit asset inventory and related information updates with IT Owners and squads across GWAM Technology, and investigate and collaborate with IT Owners to resolve asset inventory data inconsistencies.

You will also support asset inventory audit activities related to data compliance and governance process, research reporting and process improvement opportunities, conduct analysis, prepare recommendations, and facilitate efficiency enhancements.

Required Skills and Qualifications

Key Responsibilities



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