Customer Service Agent hourly/Stundenlohn

vor 3 Monaten


Zürich, Schweiz Jet Aviation AG Vollzeit

Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers’ journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.

Position Summary

As a Customer Service Representative you will assist and handle international high-class passengers and crews throughout the various stages of their arrival and departure at our exclusive business aviation facilities at Jet Aviation Zurich.

Main Responsibilities
  • Interaction with owners, passengers and crews of private aircrafts
  • Valet parking, porter service and handling of luggage from and to the aircraft
  • First point of contact and courteous host at the reception desk, as well as taking excellent care of our guests in the exclusive lounge area
  • Airside and landside transport of passengers and crews
  • Assists flight crews and customers with arrangements for hotels, ground transportation, catering, customs and other services as per individual requests
  • Processing of handling requests via email and telephone in German and English language and entering relevant data into our operation software FBOone
  • Booking of airport slots with the online system OCS
Main Responsibilities Cont.
  • Preparation of flight relevant documents for crews
  • Professional verbal and written communication to all stakeholders such as customers, local and international authorities, third party suppliers, etc.
  • Ensure cleanliness of our passenger and crew lounges
  • Meet and exceed customer expectations by anticipating their desires, responding in a timely manner
  • Proactive offering and sales of additional services to our customers
  • Promptly forwarding any customer's feedback to the superior, assisting with the development of continuous improvement measures
  • Support your colleagues and superiors with other duties as required
Minimum Requirements
  • Fluent in German and English both written and verbal (including good understanding of Swiss German) is a must
  • Additional languages such as French, Italian, Spanish, Russian or Arabic are a benefit
  • A valid driver's license, Category B is mandatory
  • Charming and friendly personality with "Can-do Attitude" and willingness to go the "Extra Mile"
  • Impeccable manners, interpersonal and communicational skills
Desired Characteristics
  • Thorough understanding of quality and service expectations of high-end clientele
  • Flexibility - willingness to work shifts (5.40 a.m. - 10.30 p.m., 7 days a week)
  • Good mental and physical health and the ability to work under pressure
  • Readiness and ability to work independently and as part of a multicultural and dynamic team
  • Teamwork and team-oriented behavior naturally is part of your daily routine
  • Knowledge of Microsoft Office and web based applications is desired

If you are interested in a multicultural, challenging and innovative working environment and your profile matches our requirements, we are looking forward to receiving your online application in English.



  • Zürich, Zürich, Schweiz Academic Work Vollzeit

    Job DescriptionWe are seeking a motivated and dynamic individual to join our team as a Customer Service Agent in Fintech. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide timely and effective support to customers via phone, email, and...


  • Zürich, Schweiz job impuls ag Zürich Vollzeit

    Für unseren langjährigen und erfolgreichen Kunden in Zürich suchen wir per sofort einen Customer Service Agent.Ihre AufgabenSelbständige Betreuung der Kundschaft per Telefon und E-MailAbwickeln aller anfallenden Aufgaben im Customer Service CenterDatenerfassungPrüfung von Dokumenten und Abwickeln der AdministrationAnforderungenAbgeschlossene...


  • Zürich, Schweiz Job Impuls Vollzeit

    Für unseren langjährigen und erfolgreichen Kunden in Zürich suchen wir per sofort einen Customer Service Agent.Ihre AufgabenSelbständige Betreuung der Kundschaft per Telefon und E-MailAbwickeln aller anfallenden Aufgaben im Customer Service CenterDatenerfassungPrüfung von Dokumenten und Abwickeln der AdministrationAnforderungenAbgeschlossene...


  • Zürich, ZH, Schweiz Academic Work Vollzeit

    Hast du Spass daran Probleme zu lösen und Kunden mit exzellentem Service zu begeistern? Suchst du nach einer Chance, in der du jeden Tag einen Unterschied machen kannst? Kannst du anderen mit deiner positiven und dynamischen Art täglich Freude bereiten? Dann suchen wir genau dich! - Jetzt bewerben! favorite_borderJob speichern **Stadt**:...

  • Retail Service Agent

    Vor 7 Tagen


    Zürich, Zürich, Schweiz Viseca Payment Services SA Vollzeit

    Job DescriptionWe are seeking a skilled and multilingual Retail Service Agent to join our team at Viseca Payment Services SA. As a key member of our Frontservice Retail team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesHandle customer inquiries and complaints via phoneProvide expert advice...


  • Zürich, ZH, Schweiz American Airlines Vollzeit

    **Intro**: Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career...

  • Front Desk Agent

    vor 4 Wochen


    Zürich, Schweiz FIVE Zürich Switzerland Vollzeit

    Front Desk AgentFIVE Zürich Switzerland is seeking a highly skilled and experienced Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a smooth and efficient check-in and check-out process.Key Responsibilities:Provide...

  • Front Desk Agent

    vor 1 Woche


    Zürich, Zürich, Schweiz FIVE Zürich Switzerland Vollzeit

    {"title": "Front Desk Agent", "description": "Unlock Your Potential at FIVE Z\u00fcrich SwitzerlandAre you a dynamic and customer-focused individual looking for a challenging role in a fast-paced environment? We have an exciting opportunity for a Front Desk Agent to join our team at FIVE Z\u00fcrich Switzerland, a luxurious hotel in the heart of Zurich.As a...

  • Front Desk Agent

    vor 4 Wochen


    Zürich, Zürich, Schweiz FIVE Zürich Switzerland Vollzeit

    Unlock a World of Opportunities at FIVE Zürich SwitzerlandAre you a people person with a passion for delivering exceptional guest experiences? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we want to hear from you!About the RoleWe are seeking a highly organized and customer-focused Front Desk Agent to join our team at...


  • Zürich, Zürich, Schweiz Rheinmetall Vollzeit

    JobbeschreibungRheinmetall ist ein integrierter Technologiekonzern mit über 25.000 Mitarbeitern weltweit. Wir suchen einen Abteilungsleiter Customer Services, der unsere Kundenbetreuung effektiv leitet und entwickelt.AufgabenFachliche und disziplinarische Führung der Mitarbeiter und der OrganisationseinheitRegelmäßiges Reporting an die...


  • Zürich, Zürich, Schweiz Rheinmetall Vollzeit

    JobbeschreibungRheinmetall ist ein integrierter Technologiekonzern mit einer starken Präsenz auf dem globalen Markt. Wir suchen einen erfahrenen Abteilungsleiter Customer Services, der unsere Kundenbetreuung auf hohem Niveau sicherstellt.Aufgaben und VerantwortlichkeitenFachliche und disziplinarische Führung der MitarbeiterRegelmäßiges Reporting an die...


  • Zürich, Zürich, Schweiz Western Union Vollzeit

    Customer Service RepresentativeAre you passionate about delivering exceptional customer experiences and helping others achieve their goals? Do you have a strong desire to work in a dynamic and diverse environment where your unique contributions are recognized and celebrated? If so, Western Union is looking for a talented Customer Service Representative to...


  • Zürich, Zürich, Schweiz Job Solution AG Vollzeit

    Job DescriptionAs a Customer Service Con Tedesco at Job Solution AG, you will be part of a dynamic and diverse team in Zürich-Nord. Your primary responsibility will be to provide top-notch customer service to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Receive and process customer inquiries related to digital receptionProvide...

  • Service Desk Agent

    vor 3 Wochen


    Zürich, Zürich, Schweiz Inventx AG Vollzeit

    JobbeschreibungWir suchen einen motivierten und engagierten Service Desk Agenten, der sich für den direkten Kontakt mit unseren Kunden begeistert. Als Teil unseres hochmotivierten Teams wirst du die Kundenbetreuung und -beratung übernehmen und dabei deine Fähigkeiten als Dienstleister unter Beweis stellen.AufgabenEntgegennahme von technischen...

  • Front Desk Agent

    vor 6 Stunden


    Zürich, Zürich, Schweiz FIVE Zürich Switzerland Vollzeit

    Front Desk Agent Job DescriptionWe are seeking a highly skilled and motivated Front Desk Agent to join our team at FIVE Zürich Switzerland. As a Front Desk Agent, you will be responsible for delivering exceptional guest experiences and ensuring that our hotel's high standards are met.Key Responsibilities:Provide timely and efficient check-in and check-out...

  • Retail Service Agent

    vor 3 Wochen


    Zürich, Zürich, Schweiz Viseca Payment Services SA Vollzeit

    JobbeschreibungWir suchen eine motivierte und kommunikative Person, die sich für den Kundenkontakt begeistert und flexibel ist. Als Retail Service Agent bei Viseca Payment Services SA bist du der erste Ansprechpartner für unsere Kunden und bist für die Lösung ihrer Probleme verantwortlich.AufgabenTelefonische Kundenanfragen bearbeiten und Lösungen...

  • Reservations Agent

    vor 3 Wochen


    Zürich, Zürich, Schweiz Mandarin Oriental Savoy, Zurich Vollzeit

    Job Title: Reservations AgentWe are seeking a highly skilled and organized Reservations Agent to join our team at Mandarin Oriental Savoy, Zurich. As a Reservations Agent, you will be responsible for handling all reservation requests, including group bookings, and ensuring that our guests have a seamless and enjoyable experience.Key Responsibilities:Handle...

  • Retail Service Agent

    vor 1 Woche


    Zürich, Zürich, Schweiz Viseca Payment Services SA Vollzeit

    JobbeschreibungWir suchen eine motivierte und kommunikative Person, die sich für den Kundenkontakt begeistert und flexibel ist. Als Retail Service Agent bei Viseca Payment Services SA bist du der erste Ansprechpartner für unsere Kunden und bist für die Lösung ihrer Probleme verantwortlich.AufgabenTelefonische Kundenanfragen bearbeiten und Lösungen...


  • Zürich, Schweiz Worldline Vollzeit

    The opportunity Is customer service what you like? Do you feel comfortable in a cross-divisional role in which you promote the customer’s interests in cooperation with the managers of both business and delivery units (IT, CS, Product)? Then we might just have the perfect challenge for you! As a Customer Service Specialist (m/w/d), you will report to...

  • Logistics Assistant

    vor 1 Monat


    Zürich, Schweiz Madame Sum Vollzeit

    We are looking for a new superpower to join our logistics team! Have you ever thought about joining the crazy everday life of an start up?! Madame Sum is founded by three alumni of EHL and we are now expanding. Our passion is in creating dumplings for real foodies and especially something new for the food scene of Switzerland 🇨🇭 For more information,...