WOW Customer Success Champion

vor 1 Woche

Zürich, Schweiz MyBikePlan Vollzeit

About us:

At MyBikePlan, we are revolutionizing online shopping by offering premium products with a 0% financing model. We believe in making premium products accessible to everyone with our flexible payment plans. Whether it's an e-bike from CHF 52 per month or a sofa from MySofaPlan from CHF 42 per month, our customers can decide how they want to pay, with options ranging from down payments to terms of 6 to 48 months.

Our motto:

Bike Now. Pay Later.

Chill Now. Pay Later.

Golf Now. Pay Later.

Live Now. Pay Later.

Our mission:

We want to promote sustainability by encouraging consumers to invest in one high-quality product instead of buying multiple low-quality products that end up in landfill. Our goal is to become the largest multi-vertical e-commerce company in Switzerland focusing on 0% financing solutions. We recently launched MySofaPlan and plan to expand into new verticals such as MyBabyPlan and MyMusicPlan.

Tasks

Position Overview:

Are you a passionate sales professional with a flair for building strong customer relationships? Do you thrive in a dynamic environment where you can make a real difference? Join our team as an Inside Sales & After-Sales Associate/Specialist and be at the forefront of driving our sales success. This is an exciting opportunity to become a key player in our growing team and help customers realize their dreams of high quality products through our unique financing solutions.

Key Responsibilities:

  • Guiding customers through the sales process
  • Supporting lead generation by answering all customer questions
  • Handling existing customers and ensuring that everything is done to keep them as satisfied as possible
  • Hands-on work with our CRM platform (Hubspot) and the designed sales process to keep track of all customers
  • Work with the sales team to develop and implement effective sales strategies that maximize growth and revenue
  • Support customers during the after-sales process
  • Support in the acquisition of additional after-sales partners
Requirements

Requirements:

  • Proven experience in sales, with a strong track record of meeting or exceeding targets.
  • Education in the commercial field (KV), as a bicycle mechanic or as a bicycle salesman.
  • Excellent communication and interpersonal skills, with the ability to build trust and rapport with customers.
  • Highly motivated and results-oriented, with a passion for sales success.
  • Strong organizational and multitasking skills, able to manage multiple customer interactions simultaneously.
  • Proficient with CRM software and MS Office.
  • Analytical mindset with problem solving skills.
  • You are a team player and can work both individually and as part of a team.
Benefits

Why join us?

  • Exciting growth opportunities: Join a fast-growing company with endless career opportunities.
  • Innovative environment: Work with a forward-thinking team that values creativity and new ideas.
  • Flexible work model: Enjoy the benefits of remote work while still being an integral part of our success story.
  • Meaningful role: Make a real difference in people's lives by helping them purchase quality products through our unique financing solutions.


E-Bikes are expensive, we make them affordable.E-commerce store for E-Bikes. E-Bikes can be purchased between 12-48 months starting at CHF 52 per month.

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