IT Lead Support

vor 2 Wochen

Genf, Genf, Schweiz Michael Page Vollzeit CHF 80'000 - CHF 120'000 pro Jahr
  • International environment
  • ASPECT Support and lead

About Our Client
Our client is a trading company located in Geneva

Job Description
Leadership & Team Management

  • Lead and mentor a team of support engineers across multiple locations.
  • Provide guidance, coaching, and performance management to ensure high-quality support and professional growth.
  • Foster a culture of collaboration, accountability, and continuous improvement.

Operational Oversight

  • Oversee ETRM support operations, ensuring SLAs are met and critical trading processes remain uninterrupted.
  • Act as the primary escalation point for high-impact incidents and ensure root cause analysis and long-term remediation.
  • Coordinate daily start-of-day/end-of-day checks and incident response planning.
  • Manage shift schedules to ensure 24x7 support coverage when needed.
  • Support all modules of the ETRM system and related upstream/downstream interfaces.
  • Monitor application availability and proactively report issues.

Stakeholder Engagement

  • Serve as the main liaison between business users (traders, schedulers, back-office) and IT teams.
  • Build strong relationships with vendors and internal stakeholders to manage escalations, upgrades, and roadmap planning.
  • Drive proactive communication with senior management regarding support KPIs and issue trends.

Strategic Responsibilities

  • Identify and implement process improvements, automation opportunities, and system enhancements.
  • Contribute to planning and testing for patches, upgrades, and configuration changes.
  • Maintain system documentation and training materials for both internal teams and end users.

The Successful Applicant

  • Bachelor's degree in Computer Science, Finance, or a related field.
  • 6-8 years of IT experience, including 3+ years supporting ETRM systems.
  • Solid understanding of commodity trading and the trading lifecycle (pricing, risk, logistics, settlement).
  • Hands-on experience with trade capture, mark-to-market, and P&L processes.
  • Proficient in SQL and basic scripting (Python or VBA).
  • Familiarity with integration protocols, APIs, or data mapping is a plus.
  • Exposure to other CTRM systems and ITIL/project management frameworks is a plus.
  • Experience with application deployment, configuration, and testing
  • Fluent in English.

What's on Offer
Attractive package and environment

Contact: Thibaud De Balby
Quote job ref: JN

  • It Support Engineer

    vor 23 Stunden

    Genf, Genf, Schweiz GJR Technologies Vollzeit

    𝐈𝐓 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐄𝐧𝐠𝐢𝐧𝐞𝐞𝐫 (𝐋𝟏/𝐋𝟐)𝐋𝐨𝐜𝐚𝐭𝐢𝐨𝐧: 𝐆𝐞𝐧𝐞𝐯𝐚, 𝐒𝐰𝐢𝐭𝐳𝐞𝐫𝐥𝐚𝐧𝐝 (𝐎𝐧𝐬𝐢𝐭𝐞)𝐋𝐚𝐧𝐠𝐮𝐚𝐠𝐞𝐬: 𝐄𝐧𝐠𝐥𝐢𝐬𝐡 & 𝐆𝐞𝐫𝐦𝐚𝐧...

  • IT Support Technician

    Vor 7 Tagen

    Genf, Genf, Schweiz GECI Int. Vollzeit CHF 60'000 - CHF 80'000 pro Jahr

    Joining EOLEN means becoming part of an engineering and IT consulting firm, a subsidiary of the GECI International Group, with a presence in France and abroad.We operate in strategic sectors such as energy, banking, telecommunications, aerospace, and defense.Our mission: to support our clients in high value-added projects in Cloud, Data, Cybersecurity,...

  • IT Support Technician

    Vor 5 Tagen

    Genf, Genf, Schweiz GECI Int. Vollzeit CHF 60'000 - CHF 80'000 pro Jahr

    Joining EOLEN means becoming part of an engineering and IT consulting firm, a subsidiary of the GECI International Group, with a presence in France and abroad. We operate in strategic sectors such as energy, banking, telecommunications, aerospace, and defense. Our mission: to support our clients in high value-added projects in Cloud, Data,...

  • IT Support Technician

    Vor 7 Tagen

    Genf, Genf, Schweiz Groupe EOLEN Vollzeit CHF 60'000 - CHF 90'000 pro Jahr

    JoiningEOLENmeans becoming part of anengineering and IT consulting firm, a subsidiary of theGECI International Group, with a presence in France and abroad.We operate instrategic sectorssuch asenergy, banking, telecommunications, aerospace, and defense.Our mission:to support our clients inhigh value-added projectsinCloud, Data, Cybersecurity, Software...

  • IT Infrastructure, Support

    Vor 5 Tagen

    Genf, Genf, Schweiz Vilebrequin Vollzeit CHF 80'000 - CHF 150'000 pro Jahr

    Née sous le soleil de Saint-Tropez en 1971, Vilebrequin est aujourd'hui une Maison internationale reconnue pour son expertise dans le maillot de bain depuis plus de 50 ans. Référence incontournable du swimwear haut de gamme, la marque incarne un art de vivre élégant et décontracté, inspiré de la French Riviera. Forte d'un réseau de plus de 200...

  • IT Support Specialist

    Vor 3 Tagen

    Genf, Genf, Schweiz Umanova SA Vollzeit CHF 60'000 - CHF 90'000 pro Jahr

    Umanova is a Swiss professional services company with an innovative and future oriented approach to consulting providing outstanding conditions.For our international customer in Geneva we are looking to hire few experienced IT Support Specialists.Key DeliverablesIn line with the organization's objectives and business needs, provide functional and technical...

  • IT Support Engineer

    vor 23 Stunden

    Genf, Genf, Schweiz GJR Technologies Vollzeit

    ResponsibilitiesJD- Service Desk/ Support Analyst L1• Sound knowledge of ITIL processes (incident, change and problem management)• Basic understanding of the relationships of complex IT infrastructures (OS, database, storage, network, etc.)• Efficient way of working and analytical skills• Fluency in English and German• Desirable: existing...

  • IT Support Engineer backfill

    Vor 3 Tagen

    Genf, Genf, Schweiz GJR Technologies Vollzeit CHF 60'000 - CHF 90'000 pro Jahr

    ResponsibilitiesJD- Service Desk/ Support Analyst L1• Sound knowledge of ITIL processes (incident, change and problem management)• Basic understanding of the relationships of complex IT infrastructures (OS, database, storage, network, etc.)• Efficient way of working and analytical skills• Fluency in English and French• Desirable: existing...

  • Group IT

    vor 2 Wochen

    Genf, Genf, Schweiz Ultima Collection Vollzeit CHF 120'000 - CHF 180'000 pro Jahr

    About usUltima is a leading ultra-luxury hospitality brand specializing in private residences, villas, and boutique hotels across Europe.Our properties are designed for ultra-high-net-worth (UHNW) guests, offering unparalleled privacy, bespoke services, and wellness-focused experiences . All locations embody Ultima's distinctive philosophy of...

  • Technicien Support IT – 1er Niveau

    vor 2 Wochen

    Genf, Genf, Schweiz alltitude Vollzeit CHF 55'000 - CHF 75'000 pro Jahr

    ContexteLe département Service Desk renforce son équipe pour accompagner le déploiement d'une solution d'accès aux applications en ligne. La mission consiste à soutenir les utilisateurs pendant la création, la migration et l'utilisation de leur compte avec authentification multifacteurs (MFA).Taux d'activité : 100%Activités principalesAssister les...