IT Support Engineer

vor 11 Stunden

Genf, Genf, Schweiz GJR Technologies Vollzeit

Responsibilities

JD- Service Desk/ Support Analyst L1


• Sound knowledge of ITIL processes (incident, change and problem management)


• Basic understanding of the relationships of complex IT infrastructures (OS, database, storage, network, etc.)


• Efficient way of working and analytical skills


• Fluency in English and German


• Desirable: existing experience with a ticket system (ServiceNow, CISM, etc.)


• Qualification, creation, and routing of tickets according to ITIL (incidents, changes, tasks, etc.)


• Opening service requests from different manufacturers


• Access management: Verify and log accesses


• Escalation management: participation and initiation of crisis meetings


• In your role as a support analyst, you are an extremely valuable link between production and the other specialist teams.


• Active Directory


• Ticketing System


• Troubleshooting

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