It Support Engineer

vor 11 Stunden

Genf, Genf, Schweiz GJR Technologies Vollzeit

𝐈𝐓 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐄𝐧𝐠𝐢𝐧𝐞𝐞𝐫 (𝐋𝟏/𝐋𝟐)

𝐋𝐨𝐜𝐚𝐭𝐢𝐨𝐧: 𝐆𝐞𝐧𝐞𝐯𝐚, 𝐒𝐰𝐢𝐭𝐳𝐞𝐫𝐥𝐚𝐧𝐝 (𝐎𝐧𝐬𝐢𝐭𝐞)

𝐋𝐚𝐧𝐠𝐮𝐚𝐠𝐞𝐬: 𝐄𝐧𝐠𝐥𝐢𝐬𝐡 & 𝐆𝐞𝐫𝐦𝐚𝐧 (𝐅𝐥𝐮𝐞𝐧𝐭/𝐁𝟐+)

𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞: 𝟐–𝟔 𝐲𝐞𝐚𝐫𝐬

Overview:

We are seeking an experienced IT Support Engineer (L1/L2) to provide onsite technical assistance, system maintenance, and end-user support in a bilingual environment. The role involves handling both Level 1 and Level 2 tasks, ensuring smooth IT operations and excellent service delivery.

Key Responsibilities:

Provide onsite support for desktops, laptops, printers, and mobile devices.

Manage incidents and requests via ServiceNow or similar ticketing tools.

Perform system imaging, installations, and troubleshooting for Windows and macOS.

Support Active Directory, O365, Intune, and Azure AD environments.

Troubleshoot network, VPN, and A/V (conference room) issues.

Ensure timely escalation and resolution within SLAs.

Requirements:

2–6 years of IT support or desktop engineering experience.

Strong knowledge of Windows 10/11, O365, and basic networking.

Excellent communication skills in English and German.

Customer-focused, proactive, and hands-on approach.

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