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About Teleflex Incorporated
As a global provider of medical technologies, Teleflex is driven by our purpose to improve the health and quality of people's lives. Through our vision to become the most trusted partner in healthcare, we offer a diverse portfolio with solutions in the therapy areas of anesthesia, emergency medicine, interventional cardiology and radiology, surgical, vascular access, and urology. We believe that the potential of great people, purpose-driven innovation, and world-class products can shape the future direction of healthcare.
Teleflex is the home of Arrow, Barrigel, Deknatel, QuikClot, LMA, Pilling, Rüsch, UroLift and Weck – trusted brands united by a common sense of purpose.
At Teleflex, we are empowering the future of healthcare. For more information, please visit
Position Summary
The Customer Service Specialist is a crucial part of the Customer Service team in EMEA. As part of the Swiss team, they are responsible for a seamless customer experience and supporting them with any inquiries on product and delivery.
Principal Responsibilities
• Customer support regarding products and services for an assigned customer area
• Accepting customer inquiries by telephone and e-mail
• Order entry, invoicing & monitoring of deliveries
• Preparation of offers, deliveries and invoice corrections including processing of returns
• Maintenance of master data (customer and price data maintenance)
• Active support and cooperation with Salesforce
• Recording complaints and suggestions for improvement
• General administrative activities
• Completed Commercial Vocational Training
• 2+ years experience in customer service (ideally in a medical technology environment)
• Good knowledge of SAP
• Good knowledge of MS Office (Excel, Word, Outlook, etc.)
• Very good written and spoken German & French
• Good written and spoken English
• Knowledge of Italian is an advantage
• High customer and team orientation as well as strong communication skills
• Flexibility and ability to work under pressure
• Precise and efficient way of working
• Team player & hand-on mentality
#LI-hybrid
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Teleflex is an equal opportunity employer. Applicants will be considered without regard to age, gender, race, nationality, ethnicity, civil status, family status, sexual orientation, disability, religion and/or membership of the traveller community.
If you require accommodation and support to apply for a position, please contact us at
Diversity fosters innovative thinking and entrepreneurship and that's what we are about at Teleflex. We trust and value our people and their diversity and we make it fun to work here. We are on a journey to ensure our workplaces mirror the patients we serve and the communities we operate in. Our approach is simple, we embrace everyone and want them to feel they belong here. We are building a culture where all employees can bring their best and unique selves to work. If that appeals to you, we would love to hear from you. Come join a company where diversity is sought out and inclusivity is how we progress.
At Teleflex, we follow a comprehensive hiring process. We do not accept unsolicited resumes from agency recruiters or 3rd party firms. We do not make unsolicited job offers. We do not ask for money or require equipment purchase up-front.
Teleflex, the Teleflex logo, Arrow, Barrigel, Deknatel, QuikClot, LMA, Pilling, Rüsch, UroLift and Weck are trademarks or registered trademarks of Teleflex Incorporated or its affiliates, in the U.S. and/or other countries.
