Customer Service Specialist

Vor 6 Tagen

Schweiz Nokia Global Vollzeit CHF 80'000 - CHF 120'000 pro Jahr
Description

As a GSM-R Radio Engineer in Zürich& Belp, you'll be part of a dynamic team focused on enhancing railway communication, particularly for SBB in Switzerland. Embrace a hybrid work model, splitting your time between the office in Zürich, our test lab in Belp, and on-site installations. You'll engage in hands-on activities like installation, commissioning, and troubleshooting (incl. SW Upgrades; logfile and protocol analyses), all while collaborating closely with experienced radio engineers and subcontractors.

The role entails participating in emergency standby services, approximately every six weeks, ensuring the safety and reliability of railway networks. You'll conduct end-to-end testing, software updates, and interact with customers, which brings meaningful challenges and rewards.

Enjoy long-term job security with exciting projects leading towards the future of railway communication (FRMCS). Our close-knit team values collaboration, making your contributions impactful in a supportive and engaging environment. Join our dedicated on-call service team, providing emergency support and shaping the future of railway communication

Responsibilities
  • Act as the key liaison with railway customers, enhancing their experience in Radio Access technologies across all service areas.
  • Focus on maintenance and care activities
  • Troubleshoot and replicate errors in the lab to improve product functionality and significantly boost customer satisfaction.
  • Conduct comprehensive site audits and surveys, ensuring service delivery meets both quality standards and safety compliance.
  • Use advanced measurement equipment to gather data for identifying and resolving network issues effectively on-site.
  • Coordinate efforts with subcontractors and third-party suppliers to ensure smooth project execution and effective communication.
  • Engage in FRMCS pilot projects, offering innovative solutions while collaborating with R&D teams for future advancements.
  • Collaborate closely with a tight-knit team to test software updates, analyze network performance, and significantly enhance user experiences.
Qualifications
  • Diploma/Master in telecommunication/electrotechnology or similar
  • Fluent in English and German (minimum C1 level); French is a plus
  • Minimum 5 years of Radio Access experience with strong 2G GSM-R knowledge
  • Experience in commissioning, integration, and testing of Nokia Base stations and related systems
  • Proficient in troubleshooting and performing software updates on radio equipment on-site
  • Experience adhering to railroad-specific safety regulations (GSM-R)

It would be nice if you also had:

  • Familiarity with 5G Radio and FRMCS
  • Experience in leading and coordinating subcontractors
  • Ability to work independently and collaboratively in mixed local and virtual teams
  • Experience with Nokia GSM-R environment e.g. Nokias Base station Talk-Family, Flexi Multiradio 10, BTS / BSC/ RNC/ MSC / Node B / NetAct'/MantaRay.

Important: Availability for night and weekend work and participating in local on-call service (6-8 assignments per year) is necessary for the role.

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