Support Income assistant
vor 1 Tag
For our client based in Geneva, we are looking for a Support Income assistant
Duties and Responsibilities :- Search for customer accounts in the CRM and associate them with relevant cases or tickets
- Create accounts and contacts in the CRM when not found
- Create customer and contact records in the ERP system if they do not exist
- Identify and resolve duplicate records in the ERP system
- Assign appropriate categories such as "Legal entity" or "Natural person" in the ERP system (required for CRM integration)
- Identify customers in the ERP system that are ready for migration to the CRM
- Handle basic customer inquiries once trained
- Perform other tasks as required by the Income Section
Education (Essential):
- High School Diploma or University Degree
Experience (Essential):
- 3 to 5 years of professional experience
- Strong data entry skills
Experience (Desirable):
- Experience with Microsoft Dynamics or another CRM system
- Experience in a customer-facing role
Languages (Essential):
- Excellent command of English
Languages (Desirable):
- Good knowledge of French
If you are interested in this opportunity, please send us your complete application (CV, work certificates, diplomas)
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