Training Manager

Vor 4 Tagen

PlanlesOuates, Genf, Schweiz Richemont Vollzeit

Since 1874, Piaget has been committed to bringing the spirit of Luxury to life thanks to a constant quest for creativity, an unlimited innovation and a respect for excellence. All this being possible thanks to a fully integrated Manufacture mastering watchmaking and high jewelry know-how.
Piaget excels in everything that is rare, precious and exceptional.
Always do better than necessary: the Piaget founder's motto still remains the guiding principle for all our colleagues across the world who, every day, make Piaget grow with passion.

Since 1874, Piaget has been committed to bringing the extraordinary to life thanks to a constant quest for creativity, an unlimited innovation and a respect for excellence. All this being possible thanks to a fully integrated Manufacture mastering watchmaking, jewellery and high jewellery know-how. Piaget excels in everything that is rare, precious and exceptional.

At Piaget, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

Always do better than necessary: the Piaget founder's motto remains the guiding principle for all our colleagues across the world who, every day, make Piaget grow with passion.

Have you ever thought about becoming a member of the Piaget Family?  

If you are:

  • Excellent public speaker
  • Natural leader with a sense of empathy and autonomy
  • Great sense of client centricity

Then you must be the right talent to join our team as a Training Manager

Reporting to Europe General Manager, the Piaget Training Manager is responsible:

  • To organize and implement Brand, product and sales training experiences to Retail & Wholesale networks to develop and support the business strategy across Europe.
  • Scope : 13 Boutiques /  80 POS / 5 major countries (France, Switzerland, UK, Germany, Italy)

You will make an impact by:

Developing Service Excellence

  • Promote client centric mindset to improve client's satisfaction and sales performance.
  • Work closely with the Retail teams on the follow up of the mystery shopping results and support Business to focus on the priorities and the right selling skills.
  • Create innovative training programs to communicate the Maison's culture of excellence.
  • Enhance & cultivate a positive organizational learning culture.

Training and coaching our teams

  • Animate and create a learning dynamic in all European Boutiques and Key Retail partners focusing on Piaget storytelling, selling ceremony and products.
  • To follow-up and optimize performance, train and develop local relays in each country headquarters (France, UK, Germany, Italy) to align messages and methodologies and ensure 100% coverage and follow-up of our sales ambassadors in both networks. 
  • Implement training/coaching rituals in our Retail network to develop sales and client excellence.
  • Train and stimulate Partners' sales teams on Piaget brand and product to make Piaget their preferred Brand to show to clients 
  • Leverage digital tools (e-learning on LMS and WatchLive app) to animate your networks.
  • Establish individual training path for specific profiles: High jewellery community, watch expert, newcomers.

Being a Piaget expert

  • Learn and know Piaget DNA, creations and on-going Brand activity to share with the local sales team.
  • Constant check of the competition environment: know the key players in the markets in terms of product offer and Piaget competitive advantage.
  • Translation, edition and constitution of informative documents to support commercial animation: product booklets, newsletter, incentive programs.

Being a Piaget training manager

  • Based on the business objectives and local activations, build your training strategy with the support of local marketing and commercial teams, and international Piaget HQ training teams.
  • Share and exchange with Piaget HQ and WW training community on local actions and expectations (trainers sharing calls, 1.1 with HQ)
  • Plan, organize and coordinate all retail and key wholesaler trainings, with a strong focus on the retail population.
  • Build your annual budget, control, and follow it.

 The exceptional skills we are looking for: 

  • A minimum of five years in training or sales in luxury activities (retail or service) is required.
  • Watch and/or jewelry background
  • Work autonomously with good organizational skills.
  • Strong communication skills
  • Proficient in French and English, German is a plus
  • Willingness to travel up to 50%

Still wondering why you should apply?

  • Your daily activities will be interesting, challenging and diverse
  • You will be able to see and feel the impact of your actions
  • No day will be like another

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