CRM Manager

Reference Code: 91262**CRM Manager / Product Owner (M/F/d)**: - Plan-Les-Ouates, GE, CH- PermanentSince the legend's reincarnation in 1994, A. Lange & Söhne has been one of the most respected and successful watch brands in the luxury sector. Our whole aim is to continue our tradition with new, outstanding products, very much in keeping with Lange's claim: State-of-the-art tradition. What we expect from our watches, we expect from us: Never stand still. We are looking for a CRM Manager / Product Owner (M/F/d) based in Geneva, Plan-les-Ouates, Switzerland. **Your mission**: You are the link between the business and our CRM products: This is an exciting time for someone to make an undeniable difference since we are in the transition phase of Salesforce CRM system introduction within the company. Working in a small, talented team you’ll be driving the global roll-out and onboarding of a cutting-edge CRM technology and further development of the Maison’s business requirements. **Your challenges**: **Product Owner CRM Platforms** - Continuous development of the CRM platform, provide enhancements, raise bugs, and follow change requests - Execute key user tests and validate new functions before the roll-out - Tracking & analysis of project results and providing insights for future enhancements and optimizations - Collaborate closely with internal departments (Analytics, Marketing, Retail, eCom), global teams and the Richemont Group **Client Data Management** - Provide conceptual and technical support for data generation across various platforms (e.g. event leads) together with local teams - Ensure data quality and integrity of the CRM database in close collaboration with the Analytics team and colleagues in our teams worldwide **Your profile**: - Bachelor’s degree or above in the field of business administration, marketing, computer science or comparable educational background - Several years of experience in managing cross-functional projects and leading interdisciplinary project teams, international experience is an advantage - Experience and expertise with CRM systems, especially Salesforce - Strong problem-solving mentality and hands-on personality, used to drive topics forward in a leading role; managing several projects at the same time does not put you off your guard - Used to work independently, very organized and with attention to details - Strong communication skills and ability in building cross-functional and cross-hierarchical networks - Fluent Business English skills are required, German or French is a plus **What we offer**: - A highly motivated international team - High degree of personal responsibility and opportunity to bring in your own ideas - Performance-based, attractive compensation with 13th salary and participation in the bonus program - International cooperation within the Richemont Group - A modern working environment - Flexible working hours and the possibility to work from home - Subsidy for the job ticket - Employer-sponsored pension plan and capital-forming benefits - Health maintenance measures and company medical care - Subsidy for childcare costs for non-school-age children - Use of digital training opportunities in LinkedIn Learning and Speexx - Extensive corporate benefits offers A challenging task awaits you in a modern oriented company of the Richemont Group. Become part of our success story and leave your footprints. Enrich a team that carries the work of Ferdinand A. Lange into the future with passion and a strong sense of community - according to our motto "Never stand still".