Aktuelle Jobs im Zusammenhang mit Customer Care Agent - PlanlesOuates, Genf - Smood

  • Customer Care Agent

    Vor 7 Tagen

    Plan-les-Ouates, Genf, Schweiz Smood Vollzeit CHF 40'000 - CHF 60'000 pro Jahr

    Thanks to its technological expertise in the tools it develops in-house, Smood is an innovative Swiss company active in the sale and delivery of various products and ready-to-eat meals. As the leading last-mile delivery service, Smood is revolutionising the meal and retail delivery industry in Switzerland. Its goal is to improve the daily lives of Swiss...

  • Customer Care Agent

    Vor 7 Tagen

    Plan-les-Ouates, Genf, Schweiz Smood Vollzeit CHF 40'000 - CHF 60'000 pro Jahr

    Thanks to its technological expertise in the tools it develops in-house, Smood is an innovative Swiss company active in the sale and delivery of various products and ready-to-eat meals. As the leading last-mile delivery service, Smood is revolutionising the meal and retail delivery industry in Switzerland. Its goal is to improve the daily lives of Swiss...

  • Customer Service Project Manager

    Vor 3 Tagen

    Plan-les-Ouates, Genf, Schweiz Piaget Vollzeit

    Within the Piaget Customer Service Headquarter Department, theCustomer Service Project Manageris pivotal in establishing the strong foundations of the Customer Care strategic orientations of the Maison. The person will focus on monitoring Customer Service activity and plans, providing recommendations to enhance the service strategy and to design specific...

  • Customer Service Project Manager

    Vor 3 Tagen

    Plan-les-Ouates, Genf, Schweiz Piaget Vollzeit

    « Always do better than necessary » is not only our founder's motto; it is also the mindset that drives us every day to do what has never been done beforeHave you ever thought about becoming a member of the Piaget Family?Customer Service Project ManagerIf you are:A strong project manager with previous CS/Retail experience, capable of working with multipe...

  • Junior Business Controller

    Vor 3 Tagen

    Plan-les-Ouates, Genf, Schweiz Richemont Vollzeit

    Group RCS (Richemont Customer Service) works closely with the Maisons and the Regions to ensure the quality and the efficiency of the customer service provided worldwide to the clients of our Maisons.Your role as Junior Business Controller will be to develop a new costing model for our operations, support our budget process, provide and improve our financial...

  • Junior Business Controller

    vor 17 Stunden

    Plan-les-Ouates, Genf, Schweiz Richemont Vollzeit

    Richemont owns some of the world's leading luxury goods Maisons, with particular strengths in jewellery, watches, fashion and accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation and designing...

  • Customer Care Agent

    Vor 7 Tagen

    Plan-les-Ouates, Schweiz Smood Vollzeit

    Thanks to its technological expertise in the tools it develops in-house, Smood is an innovative Swiss company active in the sale and delivery of various products and ready-to-eat meals. As the leading last-mile delivery service, Smood is revolutionising the meal and retail delivery industry in Switzerland. Its goal is to improve the daily lives of Swiss...

  • Customer Care Agent

    vor 1 Woche

    Plan-les-Ouates, Schweiz Smood Vollzeit

    Smood ist der führende Zustelldienst für “last-mile delivery” in der Schweiz. Unser Ziel ist es, das Leben der Schweizerinnen und Schweizer in allem, was wir tun, zu verbessern. Smood ist ein Food-Tech-Unternehmen, das Schweizer Verbraucher mit mehr als 2.000 Restaurants und 80 Migros-Filialen verbindet. Wir sind ständig auf der Suche nach...

  • Service Care Agent

    Vor 4 Tagen

    Plan-les-Ouates, Schweiz Smood Vollzeit

    Smood is the leading last mile delivery service in Switzerland. We aim to improve the lives of Swiss people in everything we do. Smood is a food-tech company connecting Swiss consumers with more than 2,000 restaurants and 80 Migros stores and we are constantly exploring additional services to expand our core offering. All mobile apps, the website and other...

  • Customer Service Project Manager

    vor 2 Wochen

    Plan-les-Ouates, Schweiz Piaget Vollzeit

    Overview« Always do better than necessary » is not only our founder’s motto; it is also the mindset that drives us every day to do what has never been done before!Customer Service Project ManagerIf you are:Passionate about luxury watches and jewelleryAn excellent communicator with a knack for explaining complex concepts.Organized, detail-oriented, and...

  • Head of Customer Success

    Vor 4 Tagen

    Plan-les-Ouates, Schweiz Alohi Vollzeit

    Alohi SA, headquartered in Geneva, Switzerland, brings together a team of highly competent engineers that focus on merging state-of-the-art technologies with compelling user experience to simplify and enhance life for companies and people worldwide. The company provides SIGN.PLUS (a legally binding electronic signature) and FAX.PLUS (online faxing) services...

  • Richemont Customer Service Junior Project Manager

    Vor 6 Tagen

    Plan-les-Ouates, Schweiz Richemont Vollzeit

    Richemont Customer Service Junior Project Manager (12-month fixed-term contract) Within an international and multi‑branded environment, Richemont Customer Service (RCS) mission is to: define and implement a global client service strategy; ensure a consistent, simple, straightforward and hassle‑free service journey to our clients; turn customer service...

  • Head of Ecommerce

    Vor 2 Tagen

    Plan-les-Ouates, Schweiz Clarins Vollzeit

    Our objectives are to develop the Business of the Clarins Brand in the Export European Area while ensuring a sustainable and profitable growth of each market. The development of the activity has to incorporate a qualitative execution of the Brand Image and Pillars. Our priority is to accelerate our Direct to Customer strategy (Digital and retail) and...

  • Territory Sales Manager

    vor 2 Wochen

    Plan-les-Ouates, Schweiz L'Occitane GmbH Vollzeit

    **Salut en Provence!** Are you an **experienced sales manager** with a **hands-on approach** that is ready to take the next step in your career? As a **Territory Sales Manager at L'OCCITANE**, you will manage **independent customers, chain stores, and national key accounts** within the **Romandie** region. Your role involves **driving client performance**...

  • Head of Sales

    vor 2 Wochen

    Plan-les-Ouates, Schweiz Alohi Vollzeit

    Alohi SA brings together a team of highly competent engineers who focus on merging state-of-the-art technologies with compelling user experience in order to simplify and enhance life for companies and people around the world. The company provides Sign.Plus (a legally binding electronic signature), Fax.Plus (online faxing), Dial.Plus (AI-voice agent), and...

  • Client Journey Manager

    vor 1 Woche

    Plan-les-Ouates, Schweiz A. Lange und Söhne Vollzeit

    Reference Code: 91308**Client Journey Manager (M/F/d)**: - Plan-Les-Ouates, GE, CH- PermanentSince the legend's reincarnation in 1994, A. Lange & Söhne has been one of the most respected and successful watch brands in the luxury sector. Our whole aim is to continue our tradition with new, outstanding products, very much in keeping with Lange's claim:...

Customer Care Agent

vor 2 Wochen

PlanlesOuates, Genf, Schweiz Smood Vollzeit CHF 30'000 - CHF 40'000 pro Jahr

Thanks to its technological expertise in the tools it develops in-house, Smood is an innovative Swiss company active in the sale and delivery of various products and ready-to-eat meals. As the leading last-mile delivery service, Smood is revolutionising the meal and retail delivery industry in Switzerland. Its goal is to improve the daily lives of Swiss people. Smood is synonymous with a diverse, dynamic and open corporate culture in which you will be encouraged and challenged to show your full potential.

With a nationwide presence, we are looking to strengthen our back office. To this end, we are actively seeking a dynamic and experienced individual to fill the position of 'Customer Service Agent (m/f)' on a four-month fixed-term contract at 20%-40% to strengthen our team.

Responsibilities:

  • Identifying and responding to the needs of our customers/partners

  • Handling requests by telephone, chat or email;

  • Managing customer complaints;
  • Calculating penalties/refunds for customers/partners;

  • Providing support for our partners;

  • Processing flags/tasks

  • Tracking order progress;

  • Preventing delays for customers;
  • Participating in improvements to our tools;

  • Reporting issues to Admin Customer Care;

  • Administrative tasks

  • Translations;

  • Gold customer reactivation;

  • Customer review calls;

  • Other tasks

  • At the request of their direct or indirect line manager, employees may be required to perform any other tasks directly or indirectly related to their position.

Requirements

Your skills :

  • Experience in a similar position in customer relations

  • You are solution-oriented

  • Team player
  • You have excellent interpersonal skills
  • You are flexible and rigorous
  • You have a sense of service
  • You have a good command of computer tools
  • Italian-French excellent level
Benefits

What we offer:

The opportunity to be part of a highly entrepreneurial and innovative organisation and a constantly evolving work environment where you will never be bored.

We challenge ideas, not people. We firmly believe in promoting the best ideas, regardless of titles and hierarchy. Every employee can take ownership of their role, have a real impact and help shape the company's products and future.

Easily accessible by public transport, our company offers a pleasant, open and stimulating working environment.

Our cafeteria provides the perfect setting for lunch or coffee breaks, which are also opportunities to chat with members of our talented and multicultural team from diverse backgrounds and sectors.

After three years of service, each employee is entitled to five weeks of holiday.

You will also benefit from supplementary accident insurance and preferential rates on mobile phone subscriptions and Smood services. 

Start date: As soon as possible

Rate: fixed-term position between 20% and 40%

Work place : Geneva

If you are passionate about gastronomy, a team player, enjoy working with people and are looking for a challenge with an independent working style, this position is for you

Join the adventure