Richemont Customer Service Junior Project Manager
Vor 5 Tagen
Richemont Customer Service Junior Project Manager (12-month fixed-term contract) Within an international and multi‑branded environment, Richemont Customer Service (RCS) mission is to: define and implement a global client service strategy; ensure a consistent, simple, straightforward and hassle‑free service journey to our clients; turn customer service into a competitive advantage; participate in the client data collection to enhance the Maisons’ data strategy; and organise and oversee the worldwide service network for all products (22 repair platforms worldwide, boutique workshops, and an external network). Create and implement procedures that standardise the customer service experience across all touchpoints. Lead continuous improvement initiatives on repair platforms, focusing on lean principles, visual management, and optimised repair processes. Support the digitisation of activities to improve efficiency and client experience. Collaborate with internal and external repair networks to enhance service capabilities. Leverage new technologies to drive further efficiency. Manage stakeholder relationships across Richemont Maisons and RCS Regions to align projects with the global client service strategy. Provide data analysis and insights to inform project decisions and support effective implementation. Develop an understanding of the luxury industry and evolving customer‑service landscape. Qualifications Master’s degree in engineering, with 1–2 years of relevant professional experience. Excellent written and spoken English; French proficiency is an advantage. Strong analytical and problem‑solving skills, with the ability to interpret data and provide actionable insights. Proactive, dynamic, and initiative‑driven, enjoying business and technical challenges. Comfortable collaborating in a multicultural, matrixed environment and building strong stakeholder relationships. Proficiency in Microsoft Office Suite (PowerPoint, Word, Excel). Willingness to travel internationally as required. What makes our group different? Our true power lies in the rich diversity of our arts, cultures, and human skills, as well as our ability to foster untapped potential. We value freedom, collegiality, loyalty, and solidarity. We foster empathy, curiosity, courage, humility, and integrity. We care for the world we live in. Your Journey with Us If your application is selected, our Talent Acquisition Partner will reach out to you shortly for an introductory call. You will have interviews with the Senior Project Manager, relevant internal stakeholders, and a final interview with an HR Business Partner. #J-18808-Ljbffr
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Luxury Customer Service Junior Project Manager
Vor 5 Tagen
Plan-les-Ouates, Schweiz Richemont VollzeitA luxury goods company in Geneva is seeking a Customer Service Junior Project Manager. This role focuses on standardizing customer service procedures and leading continuous improvements. Ideal candidates will hold a Master’s degree in engineering, possess strong analytical skills, and have 1–2 years of experience. Proficiency in English is mandatory, and...
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vor 1 Stunde
Plan-les-Ouates, Genf, Schweiz Richemont VollzeitRichemont owns some of the world's leading luxury goods Maisons, with particular strengths in jewellery, watches, fashion and accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation and designing...
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Plan-les-Ouates, Genf, Schweiz Richemont VollzeitGroup RCS (Richemont Customer Service) works closely with the Maisons and the Regions to ensure the quality and the efficiency of the customer service provided worldwide to the clients of our Maisons.Your role as Junior Business Controller will be to develop a new costing model for our operations, support our budget process, provide and improve our financial...
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vor 2 Wochen
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vor 2 Wochen
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Vor 6 Tagen
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