Facilities Assistant

Vor 6 Tagen

Zurich, Schweiz Mace Vollzeit

The opportunity

To deliver excellent customer service to exceed clients' expectations, and manage key stakeholder and employee relationships.

Your responsibilities will include:

- Meeting & greeting clients, suppliers, internal staff and all other visitors to the building in a courteous and efficient manner, offering refreshments, information and direction as appropriate.
- Answering all reception calls in a timely and professional manner and according to agreed script and SLA.
- Maintaining a high level of customer service while dealing with all calls.
- Maintaining a no names policy and employee confidentiality.
- Ensuring reception desk, waiting area, client areas and meeting rooms where appropriate are kept clean, tidy, fully equipped and is setup ready for use
- Reporting maintenance and cleaning faults to the onsite AFM.
- Ensuring Health, Safety and Evacuation procedures are communicated to all new starters and visitors attending site.
- Ensuring that visitors and contractors passes are issued correctly and logged into the visitors book.
- Working with other tenant’s receptionists and share covering of the reception desk in the interest of a ‘one team’ approach.
- Attending facilities team meetings and 1-2-1 meetings with the assistant facilities manager as scheduled/required.

About you

You have minimum high school diploma and/or higher degree. You have experience working in customer service role. You have strong customer focus and interpersonal skills. You are proficient in MS Office suite.

You are digitally savvy, can build lasting client relationships and be hungry to grow your career and enjoy the opportunities Mace have to offer.

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