Client Experience Manager

Switzerland - Zürich
- Marketing and Communications
- Group Functions

**Job Reference #**
- 276486BR

**City**
- Zürich

**Job Type**
- Full Time

**Your role**
- As the Client Experience Manager for the UBS Social Impact team, your role is to ensure an outstanding client experience within the Social Impact realm.
- You do this by implementing the defined processes for each step of the client lifecycle to ensure flawless and personal client experiences across different activities such as the Global Philanthropists Community, collective philanthropy, and various other global events. And you share best practices with your regional colleagues, making sure clients and prospects across the globe have an exceptional experience.
- Your responsibilities entail:
- Execution - plan and execute global events - in-person and online - across various themes (e.g., climate, health, education, child protection) to deliver relevant client experiences
- Innovation - incorporate innovative elements into existing content themes and platforms to deliver clients and prospects with memorable experience. And research and develop new content platforms and components to optimize the delivery of client experiences
- Material - source, design, develop and produce event collaterals and materials complying with our guidelines, policies, and regulatory requirements
- Admin - manage the shared mailbox and ensure timely responses to stakeholders and clients alike
- Approvals - handle compliance and legal approval processes for the team to streamline the process.
- Risk - raise risk concerns.
- Extra projects - lead and/or contribute to team projects (defined on a yearly basis).

**Your team**
- You'll be working in the Collective Impact and Insights team in Zurich, Switzerland. We are a team of 8 dedicated individuals working in the Social Impact Department. Our team focuses on collective impact and insights, driving positive change within the organization and beyond. We are responsible for various key initiatives, including Group-wide communications of and business development for social impact, reports and guides, the Global Visionaries initiative, the Global Philanthropists Community initiative, and our collective philanthropy offering.
- As the Client Experience Manager, you will play a crucial role in supporting and further developing these initiatives, making a meaningful contribution to our bank's commitment to social and environemntal responsibility. You will collaborate with cross-functional teams, engage with stakeholders, and contribute to driving sustainable impact in communities around the world.
- Diversity helps us grow, together. That’s why we are committed to fostering and advancing diversity, equity, and inclusion. It strengthens our business and brings value to our clients.

**Your expertise**
- Client Relationship Management: ability to build and maintain strong relationships with clients, ensuring their needs are understood and met effectively
- Communication Skills: excellent verbal and written communication skills to effectively interact with clients and convey information clearly and professionally
- Customer Service Orientation: a strong focus on delivering exceptional customer service, anticipating client needs, and providing timely and personalized support
- Problem Solving Abilities: strong analytical and problem-solving skills to identify and address client issues or concerns, finding creative solutions to enhance their experience
- Attention to Detail: meticulous attention to detail to ensure accuracy in client interactions, documentation, and deliverables
- Time Management: efficiently manage multiple client engagements, prioritize tasks, and meet deadlines to provide a seamless client experience
- Team Collaboration: strong teamwork and collaboration skills to work effectively with cross-functional teams, fostering a cohesive and customer-centric approach
- English Language Proficiency: fluent verbal and written communication skills in English to effectively engage with English-speaking clients and stakeholders. The ability to understand and convey information accurately and confidently in English is essential for providing a seamless client experience.

**About us**
- UBS is the world’s largest and only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors.
- With more than 70,000 employees, we have a presence in all major financial centers in more than 50 countries. Do you want to be one of us?

**How we hire**

**Join us**
- At UBS, we embrace flexible ways of working when the role permits. We offer different working arrangements like part-time, job-sharing and hybrid (office and home) working. Our purpose-led culture and global infrastructure help us connect, collaborate, and work together in agile w