Ambassador Program Manager

We are looking for a passionate and results-oriented Ambassador Program Manager to join our marketing team.

At Cultural Care, we are a team of problem-solvers, relationship-builders, and innovators who are constantly thinking about how to improve our program experience, respond to both micro and macro-level business challenges, and evolve to stay relevant to our global audiences. As an integral part of this truly global team, you will be based in our Zurich headquarters and report to the Director of Marketing.

The purpose of our Ambassador Program is to promote cultural exchange and enrich the au pair experience for both the Ambassadors and other au pairs. Our goal is to inspire our Ambassadors to share their enthusiasm and personal stories to help raise awareness of our program and attract new au pairs. Additionally, Ambassadors play an important role in supporting other au pairs, providing guidance and encouragement when challenges appear on the program. Our Ambassadors are key to helping us achieve our goal of being the largest and most trusted au pair program in the world.

If the opportunity to grow the impact of our Ambassador Program excites you, keep reading to learn if this role is the right fit for you.

What you bring to the team
- You have a proven track record in community engagement, building strong and vibrant communities both online and offline.
- You are a strategic thinker, and you thrive in developing and implementing comprehensive strategies that align with company goals.
- You have experience initiating and organizing community-building projects and events, ensuring they are completed on time, within scope and budget.
- You have a talent for streamlining processes to maximize efficiency and drive growth.
- You have a proven track record in creating and maintaining strong relationships.
- You are skilled in developing and executing content strategies that resonate with target audiences and fulfill business needs.
- You have experience managing social media accounts including community management.

Responsibilities include
- Develop and implement a global community engagement strategy to serve the key areas of the program: community building, mentoring, content creation and advocacy.
- Streamline operational processes to maximize efficiency and allow for the Ambassador Program's growth.
- Drive and develop content strategies aligned with the company's goals and target audience and establish processes to meet content needs across the business.
- Create and maintain strong relationships with market representatives, ensuring support for their efforts in activating and recruiting Ambassadors.
- Facilitate collaboration between the Ambassador Program and key departments across the business to understand and address business needs effectively.
- Set, track and report on metrics to measure and drive community success.

**Requirements**:

- A degree in Marketing or Communication
- 7+ years’ work experience in a marketing team
- You are a team player who understands the importance of teamwork, collaboration, and open communication across a global organization
- Eligibility for a Swiss work permit
- Excellent English skills (working language is English), other European languages a plus

Our benefits and perks
- Being part of a dynamic and highly motivated team, in an exciting and multicultural working environment
- The opportunity to travel internationally
- Discounts: EF program discounts including personal travel, language schools, and childcare as well as discounts at some local venues and area businesses
- An organization that encourages your personal and professional development
- Excellent work location near the Swiss Alps and Zürich main station, at one of the coolest new offices in Zürich
- Complimentary in-house gym access, language and fitness classes
- Flexibility: Eligibility for our Workplace Flexibility Program: participate in our hybrid work model with up to two days of remote work per week
- Development: Robust professional growth opportunities including monthly trainings, workshops, and inspiring sessions with global leaders and experts

About Cultural Care Au Pair

We are proud to be the largest and most experienced au pair organization in the world, having successfully placed more than 120,000 au pairs into welcoming American homes since 1989. Our program is strictly regulated by the Department of State and our dedicated staff work together to ensure each participant has the experience of a lifetime.

Cultural Care Au Pair is associated with EF Education First, the world leader in international education. At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opp