Field Force Process Support

Vor 6 Tagen

Zurich, Schweiz Connect44 Vollzeit

Field Force Process Support ( BPO ) Consultant
Zurich
- Switzerland
Contract Role - 12 Months plus

**Field Force Process Support ( BPO ) Consultant**

**Zurich
- Switzerland**

**Contract Role - 12 Months plus**

Our Client, a Switzerland based company, is currently looking for an experienced **German and English speaking Field Force Process Support ( BPO ) Consultant, **to support their projects in **Zurich**

**The Role**
- Fieldforce is responsible for the operation and maintenance of the HFC infrastructure and ensures availability and quality in cooperation with internal and external organizations and partners.
- On behalf of the platform owner, Fieldforce takes over on-site operations in other network infrastructures at all service levels as well as at technical locations.
- The Process Support Consultant is the contact person for process topics within the Fieldforce organization and represents these topics to internal and external organizations
- She / He analyzes and defines possible procedures for the further development of existing or new processes.
- In the business case he evaluates variants with costs/benefits and proposes them to Fieldforce Mgmt for decision
- In the implementation she / he takes the lead and is responsible for the smooth implementation
- She / He documents the entire process and maps the final process in the common tools

**Main tasks**
- Initiate, plan, lead and implement own and/or cross-functional projects, mainly in the area of automation and/or digitalization of processes and documentation
- Initiation and management of change management activities (RFC)
- Support for the transfer of existing processes and tools to new platforms
- Participation in the development of business cases
- Implementation of these activities incl. regression testing (UAT, FUT)
- Creation, storage and maintenance of information/documents in QMS and master platforms
- Manage relevant operational information on GIS/NIS platforms

**Your Profile**
- Basic technical education with advanced training in computer science
- Solid understanding of processes and programs to drive our Client's designs and concepts
- ** Knowledge of SAP ERP systems, project management tools such as Jira, cloud technologies**:

- ** At least 4 years of experience in a similar position**
- Open, flexible and communicative personality
- Analytical and conceptual skills, recognition of the essential issues
- Ability to describe technical processes and translate them into clear, concise documentation
- Ability to make broad-based proposals that are capable of gaining majority support
- Pragmatic, actionable approach to implementation planning
- ** Good communication skills spoken and written in German and English at level B2**:

- Willingness to perform also administrative tasks

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