Customer Success Intern
vor 2 Wochen
**About gowago**:
Gowago challenges the current process of car buying and strives to become the future way of getting a car. Our goal is to become the leader in online automotive retailing by providing the best and easiest customer experience. We believe in monthly payments, fair and transparent prices, and a hassle-free experience to find and drive your next car.
We are a team of 25 enthusiastic and talented people from different nationalities working together on the next generation of car ownership. As a user-first company, our office in Zürich, Switzerland, is always buzzing with discussions about what’s best for our customers, experiments we could run, and how to measure their impact.
We are looking for a passionate and talented Customer Success intern to help us deliver the best customer experience.
About You
As a Customer Success Intern, you will help the customer success team provide the best in class customer experience. You are the front line contact for our customers accessing their All-in-one services. Proactively reach out to customers to make sure they have a safe and enjoyable drive. Bring up ideas to improve processes and help your team become more efficient.
Tasks
- Provide support to Gowago customers. You’ll be an expert about gowago services and help customers access them efficiently.
- Keep track of open tickets and make sure they are taken care of in a timely manner.
- Organise service and tyre appointments for customers at partner garages.
- Review customer complaints and concerns and seek to improve the customer experience.
- Process insurance & warranty claims with our partners.
- Proactively reach customer
- Help your team with client retention goals and promote the value of the gowago services.
**Requirements**:
The Must-Haves
- A great problem solver who understands people and their situations.
- You are an open, transparent and trustworthy person. You have a communicative personality.
- Great prioritisation and organisational skills
- Full proficiency in English & German. French or Italian is a strong plus.
The Nice-to-Haves
- Customer success or support experience
- Experience working with a CRM (Ideally Hubspot)
**Benefits**:
- Contribute and help shape the Customer Success team.
- A space to grow your skills and plenty of opportunities to grow internally
- The opportunity to participate in the future of a quickly growing startup that’s disrupting the personal mobility sector
- Flexible working - a mixture of office work and remote work
Gowago believes in rewarding success and working with outstanding people. We are seeking individuals that can make a difference. At gowago you will find a long-term career opportunity in a fast-growing startup.
-
Customer Success Manager
vor 1 Tag
Zurich, Schweiz LSEG (London Stock Exchange Group) VollzeitCUSTOMER SUCCESS SPECIALIST- SELL SIDE TRADING Who we are: Refinitiv is one of the world’s largest providers of financial markets data and infrastructure. Serving more than 40,000 institutions in over 190 countries, we provide information, insights, and technology that drive innovation and performance in global markets. Our 160-year Reuters heritage of...
-
Customer Success Junior Advisor
vor 2 Wochen
Zurich, Schweiz GOWAGO AG VollzeitAbout GOWAGO AG Gowago is the new standard for leasing in Switzerland. By challenging the current ways of getting a car, we are focussing on reshuffling the Swiss automotive retail industry. We believe in providing our customers with a transparent, smooth, hassle-free and intuitive experience. Our focus on technology allows for the calculation of exact...
-
Customer Success Account Manager
vor 2 Wochen
Zurich, Schweiz Microsoft VollzeitWith over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products, services, and partnerships. Come join CE&S and help us build a future where customers achieve their business outcomes...
-
Customer Success Account Manager
vor 1 Tag
Zurich, Schweiz Microsoft VollzeitMicrosoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...
-
Werkstudent/in Customer Success
vor 2 Wochen
Zurich, Schweiz Yokoy Vollzeit**Möchtest du mit uns zusammen das Ausgabenmanagement neugestalten? Magst du es, in einem schnelllebigen Scale-Up mit einem leidenschaftlichen und unterstützenden Team zu arbeiten? Yokoy sucht dich!** **Nach dem Abschluss unserer 80-Millionen-Dollar-Finanzierung der Serie B im Jahr 2022 und einer Phase des Hyperwachstums streben wir nun danach, den...
-
Junior Customer Success Manager
vor 2 Wochen
Zurich, Schweiz Beekeeper VollzeitWe are looking for the most talented individuals that are energized by working in fast-paced and international environments. Our team is passionate, dedicated and highly motivated to tackle the daily challenges of a SaaS scale-up. We constantly improve our processes to support our team and business to grow at a fast pace in a sustainable manner. As a...
-
Customer Success Manager 80%
Vor 5 Tagen
Zurich, Schweiz 1plusX AG VollzeitWe empower publishers and advertisers to take control of their first-party assets to drive business results. Our real-time data management, data clean room, and CTV solutions converge to help customers engage their audiences with more meaningful and personalized content and advertising. We support publishers in monetizing their inventory and optimize...
-
Junior Customer Success
Vor 5 Tagen
Zurich, Schweiz Project A Ventures VollzeitAbout the Job We’re looking for a motivated Junior Customer Success & Performance Marketing Manager (M/F/d) to join one of our partner companies and develop its Customer Success strategies. In your day-to-day work, you’ll focus on solving customer’s queries and get the opportunity to contribute to various marketing projects. **Join our partner...
-
Customer Success Manager
Vor 7 Tagen
Zurich, Schweiz Digital Realty Vollzeit**Your Role** Become a key player in our team as a Customer Success Manager, dedicated to delivering outstanding operational services to our strategic customers. Your role will revolve around ensuring a seamless customer experience, with a focus on client engagement, service management, financial health, and product utilization. As a Customer Success...
-
Customer Success Champion
vor 1 Woche
Zurich, Schweiz GOWAGO AG VollzeitAbout us Welcome to Gowago, where we're redefining car leasing in Switzerland and shaking up the automotive retail landscape! We're not just changing the game; we're creating a whole new playbook. Our mission? To turn the car acquisition journey into an adventure of transparency, smoothness, and intuitive experiences. We're all about cutting through the fog...