Junior Customer Success

Vor 3 Tagen

Zurich, Schweiz Project A Ventures Vollzeit

About the Job

We’re looking for a motivated Junior Customer Success & Performance Marketing Manager (M/F/d) to join one of our partner companies and develop its Customer Success strategies.

In your day-to-day work, you’ll focus on solving customer’s queries and get the opportunity to contribute to various marketing projects.

**Join our partner company**: A Swiss MarTech company empowering marketers with AI-optimised marketing analytics software, enabling data-driven decision-making for enhanced ad performance and budget optimisation.

**In this role, you’ll**:

- Be the driving force behind customer satisfaction, acting as the main point of contact and advocate for their success.
- Establish strong customer relationships through personalised consultations, expert advice, and customised strategies.
- Troubleshoot issues and proactively identify opportunities for performance optimisation to empower our partner’s customer’s success.
- Support the team in onboarding tasks, ensuring a smooth and effective process for the customer.
- Monitor and analyse our customer’s key performance indicators (KPIs).

Your Profile
- Knowledge of digital marketing tools, such as Google Ads and Meta Ads.
- Highly empathetic, with a customer-first mindset and a talent for storytelling.
- Analytical and problem-solving skills to effectively use software, explain its features, and leverage its capabilities to solve clients' problems.
- Well-organised, with the ability to structure and prioritise work efficiently.
- Business fluent in Italian andEnglish (German is a plus).
- Studied Marketing, Business, or a related field, with ideally some practical experience.

Please note that we’re looking for support in the Zürich office of our partner company. Eligibility to work in Switzerland is required.

Benefits and Perks
- Play a key role in shaping the innovative marketing technology industry.
- A transparent company culture at eye level, where every individual is valued and supported.
- Participate in shaping the company strategy and culture during quarterly Strategy Days.
- Tackle challenging tasks and develop yourself further by taking on responsibilities from day one and receiving a personal development roadmap.
- Regular events for the entire team, both on-site and off-site.
- Work in a hybrid model with (2 days / week on-site) and 30-60 days per year from your desired location.

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