Customer Success Manager

Vor 2 Tagen

Zurich, Schweiz PriceHubble Vollzeit

**About PriceHubble**

PriceHubble is a PropTech company, set to radically improve the understanding and transparency of real estate markets based on data-driven insights. We aggregate and analyze a wide variety of data, run big data analytics and use state-of-the art machine learning to generate stable and reliable valuations and predictive analytics for the real estate market.

We are headquartered in Zürich, with offices in Berlin, Paris, Vienna, Amsterdam, Prague and Tokyo. We work on international markets and we are backed by world-class investors. We have a startup environment, low bureaucracy and an international team and business.

**Your role**

We’re looking for a dynamic and highly motivated Customer Success Manager, who will be participating in the successful development of our existing customers from their onboarding onwards. You will join a fast growing and international team and work within the existing Swiss Customer Success Team.

**Your Mindset**
- You are an enthusiastic and high energy person
- You are self-driven and motivated by getting things done
- You are super organized, methodical and process oriented

**Responsibilities**
- You’re in charge of your own customer portfolio, taking care of the entire customer lifecycle from the onboarding onwards
- You’re in charge of setting up customer accounts and onboarding new customers on PriceHubble solutions
- You’re proactively keeping a close relationship with the customers you’re in charge of, with frequent touchpoints
- Be the first line of support for inquiries from existing customers in your portfolio
- Keep your CRM laser sharp and up to date

**Requirements**:

- Prior experience ( 1 to 3 years ) in CSM or account manager position (inc. internship)
- You are used to handling accounts with many users ( low touch clients ) and know how to automate repetitive tasks and take actions based on consumption/usage data
- You have a great command of French and English (spoken and written), German is a plus
- You thrive in a startup environment, and are a team player
- You have a keen interest in real estate, the software world and new technologies (AI, Big Data...)

**Benefits**

Join an ambitious and hungry team and enjoy the following benefits:
Competitive salary because we always want to attract the best talents.

Learning & Development program - We want you to feel happy, confident about improving your skills, experience level as well as your personal development success.

Very well-located offices with a great remote work policy and the possibility to work from different places.

Flexible working hours and work life balance.

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