Customer Success Manager

vor 2 Wochen

Zurich, Schweiz Digital Realty Vollzeit

**Your Role**

Become a key player in our team as a Customer Success Manager, dedicated to delivering outstanding operational services to our strategic customers. Your role will revolve around ensuring a seamless customer experience, with a focus on client engagement, service management, financial health, and product utilization.

As a Customer Success Manager, you will conduct regular customer-facing service reviews, track contractual SLA attainment, and enhance customer awareness of organizational changes. If you're enthusiastic about fostering strong relationships, ensuring customer success, and driving continuous improvement, we invite you to join our team as a Customer Success Manager.

**Your Profile**
- Bachelor's degree in Business, IT, Engineering or a related field or equivalent work experience in customer relationship
- Minimum 5 years of experience in a customer facing roles in a service company, preferably in a data centre, IT or telecomuniation company
- Experience with Service Management, preferably of more complex international customers
- Fluent in German & English
- Excellent interpersonal and communication skills and a proactive way of working
- Self-motivated and passionate for service excellence and customer focused
- Demonstrates integrity and ability to maintain confidentiality
- Good problem-solving skills and the ability to simplify and process complex issues

**A bit about us**

Digital Realty is the leading provider of carrier and cloud neutral data centre services by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in **50+** metros across **28** countries on **6** continents. We've **3,500+** colleagues around the world who work together, come up with life-changing solutions and create connections that matter every day.

**What we can offer you

  • Customer Success Account Manager

    Vor 6 Tagen

    Zurich, Schweiz Microsoft Vollzeit

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...

  • Customer Success Manager

    Vor 6 Tagen

    Zurich, Schweiz LSEG (London Stock Exchange Group) Vollzeit

    CUSTOMER SUCCESS SPECIALIST- SELL SIDE TRADING Who we are: Refinitiv is one of the world’s largest providers of financial markets data and infrastructure. Serving more than 40,000 institutions in over 190 countries, we provide information, insights, and technology that drive innovation and performance in global markets. Our 160-year Reuters heritage of...

  • Customer Success Manager

    vor 6 Minuten

    Zurich, Schweiz PriceHubble Vollzeit

    **About PriceHubble** PriceHubble is a PropTech company, set to radically improve the understanding and transparency of real estate markets based on data-driven insights. We aggregate and analyze a wide variety of data, run big data analytics and use state-of-the art machine learning to generate stable and reliable valuations and predictive analytics for...

  • Customer Success Account Management

    Vor 2 Tagen

    Zurich, Schweiz Microsoft Vollzeit

    As the Customer Success Account Manager - Manager (CSAM- M), you lead a high-performing team of seasoned Customer Success Account Managers (CSAM) that are well versed in cloud adoption, program delivery management practices, and technology trends. This is an exciting role that will help fuel customer success through your leadership with business, customer,...

  • Customer Success Manager

    Vor 4 Tagen

    Zurich, Schweiz BlueCallom AG Vollzeit

    **Who we are**: We empower the world’s business leaders to deliver breakthrough innovation within six months using the BlueCallom Innovation Framework & Software. We are looking for fantastic customer relationship talents eager to help enterprises create success with breakthrough innovation. You will identify business opportunities and explore their needs...

  • Customer Success Manager

    Vor 2 Tagen

    Zurich, Schweiz Locatee AG Vollzeit

    Locatee is on the lookout for a new Customer Success Manager to join our expanding team in Zurich. With your passion for innovative products and tech solutions, it will be your mission to drive product adoption and user engagement. You represent the ‘voice of the customer’, you bring value to every conversation creating maximum impact and our customers...

  • Customer Success Manager 80%

    vor 1 Woche

    Zurich, Schweiz 1plusX AG Vollzeit

    We empower publishers and advertisers to take control of their first-party assets to drive business results. Our real-time data management, data clean room, and CTV solutions converge to help customers engage their audiences with more meaningful and personalized content and advertising. We support publishers in monetizing their inventory and optimize...

  • Customer Success Manager

    Vor 4 Tagen

    Zurich, Schweiz AdUnit AG Vollzeit

    Dein Start-Up-Team im Herzen von Zürich wartet auf Dich! AdUnit AG ist eine auf Programmatic Advertising spezialisierte Tochterunternehmung der Swisscom (Schweiz) AG und Teil der dynamischen Digital Business Unit. Wir betreiben eine innovative Buchungsplattform für programmatische Kampagnen, inklusive Kunden - und Creative-Verwaltung, welche auch als SaaS...

  • Custom Success Manager

    Vor 4 Tagen

    Zurich, Schweiz DP Consulting AG Vollzeit

    **Custom Success Manager (m/w/d)** Arbeitsort: Zürich (Stuttgart optional) Unser Auftraggeber bietet ein neurowissenschaftliches und KI-gesteuertes Framework, mit dem Führungskräfte aus aller Welt innerhalb kürzester Zeit bahnbrechende Innovationen und Ideen entwickeln können. Die potenziellen Kunden bestehen aus erfolgreichen Unternehmen mit mehr als...

  • Customer Success Manager

    vor 2 Wochen

    Zurich, Schweiz TextShuttle Vollzeit

    TextShuttle entwickelt auf künstlicher Intelligenz (KI) basierende Software für die automatische Verarbeitung von Texten (Natural Language Processing, NLP). Wir sind ein schnell wachsendes Unternehmen mit ehrgeizigen Zielen und haben unseren Hauptsitz in Zürich (CH). Unser Produkt TextShuttle AI Translation wird von Unternehmen verschiedener Branchen für...