Customer Parts Repair Manager

Vor 5 Tagen

Zurich, Schweiz SR Technics Vollzeit

Your tasks
- Manage the repair orders to fulfil the contractual obligation in accordance with the existing processes (i.e 3rd party business, customer feedback, teardown process)
- Proactively manage and solve commercial and technical issues with the support of the internal organization and with proper tools (i.e. EOR)
- Proactively develop the customer business relation to retain and expand the existing business in close coordination with Sales, including customer visits and contract review meetings
- Manage the invoicing activity and monitor the account receivable for the assigned customers
- Plan, control, and report order fulfilment in accordance with Customer Agreement
- Manage customer agreement internal and external
- Assist in negotiation of contract amendments with customer in coordination with Sales
- Build strong customer relationship and manage customer feedback (EOR)
- Reply to customer request and queries in a timely and customer centric manner
- Manage customer disputes: monitor account payments and lead cash collection and escalate as necessary
- Organize customer visits (incl. eg performance review meetings, negotiations for upcoming orders, clarification of contractual amendments)

**Profile**:

- Excellent communication and analytical skills, ability to work with a solution-based approach.
- University Bachelor’s Degree in engineering and/or business administration with strong understanding of financial and commercial aspects
- Technical knowledge of engine parts repair and overhaul processes and technology incl. strong knowledge of costing and pricing methodologies within the Engine Parts repair Services business field
- Core competencies in business economics, commercial affairs and financial modelling
- Significant (3 + years) experience in customer related and leadership positions in the MRO Aviation Industry if possible
- Strong commercial background with strong communication and presentation skills
- Able to work under pressure, flexible, creative thinking and innovative
- Fluent in English, French or German is an add-on

Your chance
- An attractive position in a global and dynamic company
- Competitive employment conditions
- Opportunity for professional and personal development
- Thank you for your interest._

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