Junior Customer Success

vor 1 Woche

Zurich, Schweiz Nexoya Vollzeit

**Location**:Zürich

**Languages**:English, Italian, ideally German

**OUR COMMON **VISION**

Empowering marketers to make data-driven decisions with a copilot—transparent, independent, and powered by artificial intelligence (AI).

**YOUR MISSION**

Enable performance marketing teams around the world to change the way they work today—from a manual Excel-based budgeting approach to a fully data-driven, artificial intelligence-based, and automated way. You are the expert, providing strategic guidance and helping execute strategies to drive their success to a new level.

**The impact you'll have**:

- Be the driving force behind customer satisfaction, acting as the main point of contact and advocate for their success.
- Establish strong customer relationships through personalized consultations, expert advice, and customized strategies.
- Troubleshoot issues and proactively identify opportunities for performance optimization to empower our customer’s success.
- Support the team in onboarding tasks, ensuring a smooth and effective process for the customer.
- Monitor and analyze our customer’s key performance indicators (KPIs).

**Your future work-life could be this**:

- ** Purpose**:Play a key role in shaping the innovative marketing technology industry.
- ** Culture**: A transparent company culture at eye level, where every individual is valued and supported.
- ** Strategy**: Participate in shaping the company strategy and culture during quarterly Strategy Days.
- ** Growth**: Tackle challenging tasks and develop yourself further by taking on responsibilities from day one and receiving a personal development roadmap.
- ** Events**:Regular events for the entire team, both on-site and off-site.
- ** Flexibility**: Work in a hybrid model with 2 days / week on-site and 30-60 days per year from your desired location.

**Your experiences and skills**:

- Studied Marketing, Business, or a related field, with ideally some practical experience
- Knowledge of digital marketing tools, such as Google Ads and Meta Ads.
- Highly empathetic, with a customer-first mindset and a talent for storytelling.
- Analytical and problem-solving skills to effectively use software, explain its features, and leverage its capabilities to solve clients' problems.
- Well-organized, with the ability to structure and prioritize work efficiently.
- Business fluent in Italian**_ and_** English (German is a plus).

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