Customer Happiness Ambassador

Are you ready to embark on an exhilarating adventure of spreading happiness through secondhand shopping? At Marko, we believe in making secondhand the first choice for everyone, and we are on a mission to redefine the way people shop sustainably.
- Step 1: Making buying and selling secondhand an amazing experience ✨
- Step 2: Building an inclusive community ‍ ‍
- Step 3: Making it better and Continuously raise the bar

We are searching for a passionate and dynamic Customer Happiness Ambassador to join our vibrant team. If you thrive on creating positive connections, providing exceptional customer support, and being a driving force in our community engagement efforts, we want to hear from you

Tasks

**What You'll Do**:

- Champion Customer Support: You will be the first point of contact for our users, addressing their inquiries with empathy, patience, and expertise. Your goal will be to ensure our customers' happiness by resolving their issues and exceeding their expectations.
- Community Building: Be an integral part of nurturing our community and building a sense of belonging among our users. Your role extends to quality management, monitoring the platform and interactions between users. Collaborate with our marketing team to cultivate loyal advocates and solid retention.
- Feedback and Insights: Leverage your interactions with users to gather valuable feedback, insights, and suggestions. Collaborate closely with our product team in shaping our platform and driving continuous improvement.

**Requirements**:
**What You'll Need**:

- Customer Love: You have a natural talent for connecting with people and creating positive experiences. Your empathy and genuine care make you a true customer champion. Past involvement in customer service or relationship management roles, where you engaged directly with customers, could be a valuable asset.
- Problem-Solving Savvy: Complicated problems don't scare you; they motivate you to find creative and effective solutions. Your resourcefulness and ability to think on your feet make you a star troubleshooter.
- Multilingual Magic: Fluent in Swiss German and English (must-haves), you communicate effortlessly with our diverse user base. Additional language skills in French or Italian are a definite plus.
- E-commerce Enthusiasm: You have a passion for e-commerce and its potential to drive sustainable consumer behavior. Your interest for the secondhand industry adds value to our users' experience.

**Benefits**:
**What's Cool About This Job**:

- Positive Impact: Your role as a Customer Happiness Ambassador goes beyond answering queries. You will be actively contributing to building a more sustainable and conscious consumer culture.
- Endless Learning: As part of our dynamic startup and Operations team, you'll have the chance to work across various tasks, interact with diverse teams, and continuously develop both personally and professionally.
- Be the Voice: Your insights and recommendations will directly shape the way we interact with our users and refine our Marko Support processes.
- Ownership: You take the reins of your work and drive results. Collaborate closely with other teams to shape user interactions and cascade your insights about user needs across the entire company. Your contribution directly influence our success.

**What We Offer**:

- Competitive Compensation: We offer a competitive salary and the opportunity to earn equity, reflecting your dedication and impact on our mission.
- Growth Opportunity: The chance to lead and make a significant impact on our customer experience and engagement efforts as we expand.
- Shape the Future: Join us in revolutionizing secondhand shopping behaviors and contributing to a brighter and greener future.
- Well-Being Support: Your happiness matters to us. We promote strong mental health because we value your overall well-being.
- Flexible Work Arrangements: Embrace a healthy work-life balance with the option to work from home, co-working spaces, and join the team in Zürich.

**How to apply**:
**Final note**: At Marko, we are committed to fostering an inclusive and diverse workplace, where everyone's unique backgrounds and perspectives are valued and respected. We encourage individuals from all walks of life to join our team and contribute to our mission of making sustainable shopping the first choice for all.