Non-technical Customer Support

Tektronix is a global leader in test and measurement solutions, empowering engineers and innovators to accelerate discovery with precision and confidence. With over 75 years of innovation, we’ve helped shape major technological milestones around the world.
Operating in 21 countries, we serve a wide range of industries, including communications, automotive, aerospace, and education. Our mission is to simplify complexity and deliver measurement insights through cutting-edge tools and deep expertise.
At Tektronix, we believe in your potential to grow, contribute, and collaborate. We build strong partnerships with our customers and approach their challenges as our own. If you’re passionate about innovation and customer success, you’ll thrive in our dynamic, purpose-driven environment.
We are currently looking for a detail-oriented and customer-focused Non-Technical Customer Support Specialist to join our team in Switzerland. In this role, you will be responsible for ensuring the accurate and timely processing of customer orders, while maintaining a high level of customer satisfaction and cross-functional collaboration.
**Key Responsibilities**:
**Order Processing**:
Manage the end-to-end processing of customer orders, including order entry, verification, and tracking, in compliance with internal policies and external regulations.
**Customer Communication**:
Serve as a key point of contact for customers by handling inquiries, resolving issues, and providing regular updates on order status.
**Issue Resolution**:
Identify and resolve problems during the order process, such as delays, incorrect items, or shipping errors, ensuring mínimal disruption to the customer experience.
**Cross-Functional Collaboration**:
Work closely with internal teams such as Sales, Shipping, Service, and Finance to ensure smooth and timely order fulfillment.
**Essential Skills & Qualifications**:
**Communication**:
Strong verbal and written communication skills to engage effectively with customers and internal stakeholders.
**Organizational Skills**:
Proven ability to manage multiple priorities, maintain accurate documentation, and meet deadlines.
**Problem-Solving**:
Proactive approach to identifying and resolving issues quickly and efficiently.
**Attention to Detail**:
High level of accuracy in order entry, tracking, and inventory coordination.
**Language Skills**:
Fluency in English and at least one other European language (German, French, or Italian) is required; knowledge of additional languages is a plus.
**Technical Skills**:
Experience with ERP systems such as Oracle or SAP is a plus.
Ralliant Corporation Overview
Ralliant, originally part of Fortive, now stands as a bold, independent public company driving innovation at the forefront of precision technology. With a global footprint and a legacy of excellence, we empower engineers to bring next-generation breakthroughs to life — faster, smarter, and more reliably. Our high-performance instruments, sensors, and subsystems fuel mission-critical advancements across industries, enabling real-world impact where it matters most. At Ralliant we’re building the future, together with those driven to push boundaries, solve complex problems, and leave a lasting mark on the world.
We Are an Equal Opportunity Employer
About Tektronix
Tektronix, a wholly owned subsidiary of Ralliant Corporation, is a place where people are challenged to explore the boundaries of what’s possible, bringing the digital future one step closer every day. Through precision-engineered measurement solutions, we work with our customers to eliminate the barriers between inspiration and realization of world-changing technologies. We believe that cultivating a deeper sense of loyalty and belonging is key to how we attract and retain our best people. This reality inspires our Inclusion & Diversity vision, We Are More Together, and guides our approach as we all work toward creating great places where our teams work and thrive. Realize your true potential at Tektronix - join us in revolutionizing a better tomorrow