Aktuelle Jobs im Zusammenhang mit Director of Customer Experience and Voice of Customer - Neuhausen am Rheinfall - Johnson Controls
-
Customer Experience Specialist
Vor 7 Tagen
Neuhausen am Rheinfall, Schweiz Johnson Controls VollzeitWhat You Will Do:Act as the primary point of contact for customer inquiries and issues, ensuring timely and professional responses.Gather and analyze customer feedback to identify trends and areas for improvement.Collaborate with internal teams to resolve customer issues and ensure seamless service delivery.Develop and implement customer experience...
-
Customer Experience Specialist
vor 24 Stunden
Neuhausen am Rheinfall, Schweiz Johnson Controls VollzeitWhat You Will Do: Act as the primary point of contact for customer inquiries and issues, ensuring timely and professional responses. Gather and analyze customer feedback to identify trends and areas for improvement. Collaborate with internal teams to resolve customer issues and ensure seamless service delivery. Develop and implement customer experience...
-
Customer Experience Specialist
vor 1 Woche
Neuhausen am Rheinfall, Schaffhausen, Schweiz Johnson Controls Vollzeit CHF 80'000 - CHF 120'000 pro JahrWhat you will doAs part of the global priority to improve customer experience and brand loyalty, the customer experience specialist drives the measurement and reporting of Johnson Control's customer experience enterprise-wide. JCI CX measurement programs are split between comprehensive, annual relationship studies and brief, event triggered transactional...
-
Digital Solutions Director of Field Innovation
vor 2 Wochen
Neuhausen am Rheinfall, Schweiz Johnson Controls Vollzeit**Job Details** **What you will do**: - Partner with the Regional VP Digital, Region Presidents, Strategic Account Managers, Sales Leadership to develop and drive adoption of JCI digital solutions to drive growth - Personally initiate and support executive suite relationships evangelizing the software, AI and intelligence levers to drive strategic outcomes...
-
Non-technical Customer Support
vor 2 Wochen
Neuhausen am Rheinfall, Schweiz Tektronix VollzeitTektronix is a global leader in test and measurement solutions, empowering engineers and innovators to accelerate discovery with precision and confidence. With over 75 years of innovation, we’ve helped shape major technological milestones around the world. Operating in 21 countries, we serve a wide range of industries, including communications, automotive,...
-
Non-Technical Customer Support
Vor 4 Tagen
Neuhausen am Rheinfall, Schaffhausen, Schweiz Ralliant VollzeitWe are currently looking for a detail-oriented and customer-focused Customer Support Specialist to join our Tektronix Services Customer support team for the EMEA Region. In this role, you will be responsible for ensuring the accurate and timely processing of customer requests, while maintaining a high level of customer satisfaction and cross-functional...
-
Director Global Procurement-switzerland
vor 2 Wochen
Neuhausen am Rheinfall, Schweiz Kennametal, Inc. Vollzeit**_About Kennametal_** **Global Procurement Director** (M/F/w)** **Job summary** This position will lead the Global Procurement team for Kennametal. In this role, you will lead a team of 5 to 7 direct reports with 40 to 50 total employees. This role will report directly to the VP of Global Sourcing and Procurement. You will be responsible for all aspects...
-
Head of Ip Management
vor 1 Woche
Neuhausen am Rheinfall, Schweiz SIG Group Vollzeit**You may be our new** **Head of IP Management** - At SIG, a global leader in sustainable packaging solutions, intellectual property is a key enabler of innovation and competitiveness. The IP Management department within Global R&D is responsible for protecting and strategically managing SIG’s patents, trademarks, designs, and trade secrets across all...
-
Director for Data Architecture and Governance
vor 2 Wochen
Neuhausen am Rheinfall, Schweiz Johnson Controls Vollzeit**Job Details** **What you will do** We are harnessing the power of the cloud, data analytics, the IoT, and user experiences to deliver on the promise of intelligent buildings and smart cities that connect communities in ways that make people’s lives better. The Director, Data Architecture & Governance will be responsible for the design, planning,...
-
Become a Luxury Brand Evaluator in Metzingen
vor 2 Wochen
Neuhausen am Rheinfall, Schweiz CXG VollzeitOverviewTurn your passion for luxury into a career opportunity. Explore the world of premium brands and make a lasting impact in fashion, beauty, jewelry, or automobiles. Join CXG, the global leader in customer experience, and work alongside iconic names like Louis Vuitton, Dolce & Gabbana, Bentley, Prada, Versace, and more.About the RoleAs a luxury brand...
Director of Customer Experience and Voice of Customer
vor 2 Wochen
**What will you do**
As part of the global priority to improve customer experience and brand loyalty, this leadership role drives the measurement and reporting strategy of Johnson Control’s customer experience performance enterprisewide. This includes setting, agreeing and executing the strategic framework, approach and management of the global Net Promoter, Customer Experience and Loyalty score measurement, performance reporting. The role also ensures the action-driving framework for both, immediate account level actions as well as planning improvement priorities to a global standard across the organization.
**How you will do it**
- Deliver the framework that ensures regular cadence of actionable customer experience reports and help commercial and operations teams take action at the account level and track JCI’s overall customer relationship as well as our performance at key transaction touchpoints, across our different customer segments and offering categories in GP and Regions globally.
- Create Customer Health Indices that clearly articulate the most critical priorities that drive customer loyalty, outline operations strengths and improvement opportunities with suggested action plans for each business unit
- Lead the program strategy, continued evolution and maturity roadmap incl includes the survey design and approach, timing, report standards and work session formats, closed loop reporting to customers, and enterprise reporting of impact and progress to world class best practice standards.
- Define requirements and prioritization of correlation and regression analysis requirements with Data Analytics team to ensure commercial and ops leaders have visibility of high impact opportunities
- Manage customer experience measurement vendors, tool selection and support structures to drive to required cadence of performance insights in synchronization with business requirements
- Sharing of best practice customer experience programs and opportunities based on improvement plans
- Define statistical linkages between VOC and financial impacts and operational KPIs
- Develop and implement best practice frameworks for actionable customer experience insights.
- Create Customer Health Indices to prioritize loyalty drivers and improvement opportunities.
- Drive a culture of customer experience across the organization through effective communication and training.
**What we look for**
**Required**
- Minimum 7 years of experience in Voice of Customer and Customer Experience Measurement.
- Proven ability to work effectively within a global matrix organization, navigating diverse teams and cultures to drive results. Experience in managing projects across multiple regions is highly desirable.
- Bachelor’s degree required;
- Strong project management experience is essential, with a solid understanding of project management principles.
- Less than 10% travel.
**Preferred**
- Master’s degree in the relevant field
- Project Management and relevant certifications (e.g., Six Sigma)
LI-Hybrid
