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IT Support Specialist

vor 2 Monaten


Lausanne, Waadt, Schweiz Michael Page Vollzeit
IT Technician Job Description

We are seeking a highly skilled IT Technician to join our team at Michael Page. As an IT Technician, you will be responsible for providing top-notch technical support to our users, ensuring that our IT systems and infrastructure are running smoothly and efficiently.

Key Responsibilities:
  • IT Support: Be the first point of contact for IT support, resolving helpdesk requests and escalating issues to Level 3 when necessary.
  • IT Infrastructure Management: Manage Azure and O365, ensuring seamless integration and optimal performance.
  • Hardware and Software Troubleshooting: Diagnose and resolve issues concerning printers, videoconferencing devices (Microsoft Teams, Zoom), and other IT equipment.
  • User Support: Offer assistance to users in effectively utilizing IT equipment and software, providing training and guidance as needed.
  • Documentation and Reporting: Record all IT support activities and resolutions in our IT helpdesk system, ensuring accurate and up-to-date records.
  • Collaboration: Work closely with the Global IT team to implement IT projects and enhancements across the organization.
Requirements:
  • Experience: At least 5 years of experience in IT Admin or IT support role.
  • Technical Skills: Strong knowledge of O365 and Azure, proficient in troubleshooting hardware issues, and knowledgeable about system security.
  • Language Skills: Fluency in French and very good level of English.
  • Soft Skills: Customer-focused approach, strong communication skills, and ability to work in a dynamic and supportive environment.

We offer a competitive compensation package and the opportunity to work with the latest technologies. If you are a motivated and experienced IT professional looking for a new challenge, please apply now.