IT Support Specialist

vor 2 Wochen

Lausanne, Waadt, Schweiz Stefanini Vollzeit
Job Title: Deskside Technician

Job Summary:

We are seeking a skilled Deskside Technician to join our team. As a Deskside Technician, you will be responsible for providing face-to-face IT support to users, installing and maintaining hardware, and troubleshooting technical issues.

Responsibilities:
  • Provide exceptional IT support to users, resolving technical issues and improving their overall experience.
  • Install, move, and de-install hardware, ensuring seamless transitions and minimal disruption to users.
  • Diagnose and resolve technical issues related to personal hardware, including PCs, laptops, printers, and scanners.
  • Test and implement system and application changes, preparing scripts in MS Windows 10 and MS Office 365 environments.
  • Manage small projects related to new hardware or software installations, ensuring timely and efficient execution.
  • Install software, patches, and updates using MS SCCM, maintaining the integrity of our IT infrastructure.
Requirements:
  • 2-3 years of experience in a technical ICT environment, preferably in a manufacturing-based organization.
  • General end-user technology knowledge and proficiency in End User Workspace platforms, including discovery, asset management, and client management.
  • End-user Microsoft platforms, including Active Directory, Office, and SCCM.
  • ITSM tool set, preferably Ticket Management Software.
  • Excellent French and English language skills, both written and spoken.
What We Offer:
  • Special referral bonuses for recommending friends and colleagues.
  • Access to our Stefanini learning platform, offering IT and soft skills training provided by our specialists.
  • Opportunities for professional development in a stable multinational environment.
  • Exposure to an international environment as part of a multicultural team spread across Europe.
About Us:

We are a Brazilian company with over 35 years of experience in delivering IT services worldwide. We have a direct presence in 41 countries, with 70 offices located throughout the world. We value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality.

We are a preferred partner of many small-to-midsize local and regional companies, serving industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector, and utilities. If you are a customer-centric person with a "get it done" attitude, we encourage you to learn more about us and join our team.

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