Operations Customer Service Team Lead

Vor 2 Tagen


Zürich, Zürich, Schweiz gategroup Vollzeit
About the Role

We are looking for an experienced Operations Customer Service Team Lead to join our team at gategroup. In this role, you will be responsible for leading our customer service operations team and ensuring that we meet our customers' requirements and needs.

Main Responsibilities:

  • Lead the customer service operations team to deliver high-quality services to our customers.
  • Collaborate with the commercial team to agree on performance expectations and work with GM/Unit staff to deliver against these expectations.
  • Oversee the approval process for specialty orders, uplifts, and ensure invoice accuracy and timelines.
  • Work closely with the production team to maintain a continuous knowledge of current specifications and customer expectations through routine audits.
  • Ensure all processes and procedures related to specific flights are completed, quality standards are met, and additional revenue opportunities documented on invoice.

Key Skills and Qualifications:

  • Proven leadership skills to manage a team of customer service professionals.
  • Minimum 5 years of experience in customer service or a related field.
  • Excellent written and oral communication skills.
  • Bilingual is a plus.


  • Zürich, Zürich, Schweiz gategroup Vollzeit

    About the RoleWe are seeking an experienced Manager Customer Service Operations to join our team at gategroup. As a key member of our operations team, you will be responsible for managing our customer service operations and ensuring that we meet our customers' requirements and needs.Main Responsibilities:Manage the customer service operations team to deliver...


  • Zürich, Zürich, Schweiz gategroup Vollzeit

    About the RoleWe are seeking an experienced Customer Service Operations Specialist to join our team at gategroup. As a key member of our operations team, you will be responsible for supporting the operational unit with meeting customer requirements and needs.Main Responsibilities:Support the customer service operations team to deliver high-quality services...


  • Zürich, Zürich, Schweiz gategroup Vollzeit

    About the Role:The Customer Service Operations Manager is a key position within our organization, responsible for ensuring seamless operational excellence in customer service delivery. This role involves managing complex customer relationships, driving process improvements, and fostering a culture of accountability and continuous learning.Key...


  • Zürich, Zürich, Schweiz gategroup Vollzeit

    About the RoleWe are seeking an experienced Customer Service Operations Manager to join our team at gategroup. As a key member of our operations team, you will be responsible for supporting the operational unit with meeting customer requirements and needs.Main Responsibilities:Agree on performance expectations with the commercial team and work with GM/Unit...


  • Zürich, Zürich, Schweiz GOWAGO AG Vollzeit

    GOWAGO AG is a fast-growing company that challenges the traditional car buying process and strives to revolutionize online automotive retail. Our team of 50 enthusiastic and talented people from diverse backgrounds is working together on the next generation of car ownership in Zurich, Switzerland.We are currently seeking a Customer Success Intern to join our...


  • Zürich, Zürich, Schweiz Emerald Group Ltd Vollzeit

    Job DescriptionThe Rate Analysis and Customer Service Lead will be responsible for leading the team in providing exceptional customer service and analysing rate-related matters. This role requires strong leadership and analytical skills to drive results and improve processes.Main ResponsibilitiesLead the team in delivering exceptional customer service,...


  • Zürich, Zürich, Schweiz SR Technics Holding Vollzeit

    We are a leading engine MRO service provider, dedicated to innovation, excellence, and environmental responsibility. Our commitment to becoming the industry leader drives us forward.As a key member of our team, you will be responsible for leading process engineering teams in the development and improvement of engine repair processes. This includes...


  • Zürich, Zürich, Schweiz Camper Vollzeit

    Retail ExcellenceCamper is seeking a Store Manager to lead our team in Zurich. As a key player in our retail strategy, you will be responsible for delivering exceptional customer experiences, building strong relationships with customers, and fostering a positive team culture.Your primary focus will be on:Customer Engagement: Develop and implement strategies...


  • Zürich, Zürich, Schweiz TN Switzerland Vollzeit

    Manulife Data Services Inc. is a leading provider of data services, and we are seeking an experienced Senior Operations Leader to join our team in Zürich.Job OverviewThe successful candidate will be responsible for managing team leaders and serving as a liaison for the Operations Manager. They will review team performance, provide corrective action plans,...


  • Zürich, Zürich, Schweiz TN Switzerland Vollzeit

    Swarovski seeks a visionary leader to spearhead the development and implementation of its global customer service strategy.About the JobThis role involves driving continuous improvement and innovation in customer experience, fostering a culture of excellence and delivering exceptional service.Develop and execute strategic directions for global...


  • Zürich, Zürich, Schweiz Longines Watch Co. Vollzeit

    Luxury Watch Boutique Manager Job SummaryWe are seeking an experienced Boutique Manager to lead our luxury watch boutique in Zurich. As a key member of our team, you will be responsible for driving sales, achieving operational objectives, and ensuring compliance with brand standards.Main ResponsibilitiesTeam Management and Operational OversightLead and...

  • Logistics Coordinator

    Vor 5 Tagen


    Zürich, Zürich, Schweiz Active-consulting GmbH ¦ Corporate Recruiting Vollzeit

    Job OverviewWe are seeking a Logistics Coordinator - Customer Services to join our team at Active-consulting GmbH. This role is part of our Corporate Recruiting department and involves coordinating the logistics operations related to B2B customer orders across Europe.Your key responsibilities will include managing schedules, monitoring logistics processes,...

  • Retail Team Lead

    Vor 6 Tagen


    Zürich, Zürich, Schweiz Camper Vollzeit

    About CamperWe are a family-run business with over 145 years of experience in footwear production and design. Our commitment to innovation has enabled us to sustainably grow our business, resulting in over 200 stores and a presence in more than 100 countries.Our mission is to provide a playful, sustainable, and responsible walking experience for our...


  • Zürich, Zürich, Schweiz Amazon Vollzeit

    The ProServe team at Amazon Web Services is seeking an experienced sales professional to drive business growth and customer success in the healthcare sector. In this role, you'll be responsible for engaging new and existing customers in transformative projects involving IT strategy, distributed architecture, and hybrid cloud operations.You will work closely...


  • Zürich, Zürich, Schweiz TN Switzerland Vollzeit

    Manulife is seeking a talented Strategic Operations Lead to join its operations team. As a Strategic Operations Lead, you will be responsible for leading strategic initiatives to drive expense reduction and streamlined processes.Responsibilities:Lead department and enterprise-level projects and initiatives.Work on strategic initiatives to drive expense...


  • Zürich, Zürich, Schweiz Climeworks Vollzeit

    Operational EfficiencyClimeworks seeks a technical leader to oversee operational efficiency, safety, and compliance across collector assembly activities. This involves driving continuous improvement and innovation to enhance availability and reduce costs.Key responsibilities include ensuring maintenance and repair work meets high standards, complying with...


  • Zürich, Zürich, Schweiz handwerker Vollzeit

    We are seeking a Customer Service Representative to join our team at Jet Aviation Zurich.This is an excellent opportunity for someone who is passionate about delivering exceptional customer service and has a strong desire to work in the aviation industry.As a Customer Service Representative, you will be responsible for assisting and handling international...


  • Zürich, Zürich, Schweiz Avature Vollzeit

    We are Lenovo, a global technology leader dedicated to delivering Smarter Technology for All. As the world's largest PC company, we're focused on innovation, trust, and customer satisfaction.Our Solutions & Services Group (SSG) organization is seeking an experienced Warehouse Manager to oversee warehouse operations at our FIFA partnership site in Zurich....

  • Senior Team Lead

    Vor 5 Tagen


    Zürich, Zürich, Schweiz EAT GmbH Vollzeit

    Über diese Rolle:Der Senior Team Lead Sales (m/w/d) übernimmt eine zentrale Rolle in unserem Unternehmen. Diese Position umfasst die strategische und operative Führung des Vertriebsteams mit Fokus auf Acquisition, Telesales und Sales Administration. Der Rolleninhaber ist für den Aufbau, die Weiterentwicklung und das Performance-Management des Teams...

  • Senior Team Lead

    Vor 5 Tagen


    Zürich, Zürich, Schweiz EAT GmbH Vollzeit

    Über diese Rolle:Der Senior Team Lead Sales (m/w/d) übernimmt eine zentrale Rolle in unserem Unternehmen. Diese Position umfasst die strategische und operative Führung des Vertriebsteams mit Fokus auf Acquisition, Telesales und Sales Administration. Der Rolleninhaber ist für den Aufbau, die Weiterentwicklung und das Performance-Management des Teams...