Global Customer Experience Leader

Vor 7 Tagen


Zürich, Zürich, Schweiz TN Switzerland Vollzeit

Swarovski seeks a visionary leader to spearhead the development and implementation of its global customer service strategy.

About the Job

This role involves driving continuous improvement and innovation in customer experience, fostering a culture of excellence and delivering exceptional service.

  • Develop and execute strategic directions for global Customer/Client Service & After Sales Service, ensuring alignment with the company's ambitions.
  • Collaborate with stakeholders across the business, markets, and Global Business Services to facilitate seamless transformation towards an unrivaled luxury service experience worldwide.
  • Lead by example, empowering and coaching teams to reach their full potential, fostering succession, and maintaining a high-performing team culture.
  • Create diverse networks, contributing to collective success while driving strategic initiatives to enhance service experience and team engagement globally.

About You

We are looking for a unique talent with a strong background in client and customer service, operational services, and excellent leadership skills.

  1. University degree/Education in a relevant field
  2. 7-10 years of professional experience in a similar role within an international setting, preferably in luxury/fashion industries
  3. Strong analytical and problem-solving skills. Project Management: SCRUM or Lean Management is a plus
  4. Experience with SAP and knowledge of Service Now and Powerfront is a plus
  5. Excellent English proficiency, presentation, and communication skills
  6. Team orientation and ability to work effectively with all levels of the organization

What We Offer

You can expect a range of benefits, including accident insurance, pension fund conditions, subsidized public transportation or free parking, and an employee canteen with buffet.



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