Experience Cloud Advocate

Vor 5 Tagen

Zürich, Zürich, Schweiz Adobe Vollzeit
About Us
Adobe is a global leader in the digital marketing and customer experience management space, providing innovative solutions to help businesses succeed in today's fast-paced digital landscape. Our company's vision is to empower everyone—from emerging artists to global brands—to design and deliver exceptional digital experiences that engage, inspire, and delight customers.

We're committed to fostering a culture of innovation, collaboration, and inclusion, where everyone has the opportunity to contribute and grow. We believe that diversity and creativity are essential to driving business success and making a positive impact on society.

The Challenge:
We're seeking a seasoned Customer Success Manager to join our Adobe Experience Cloud team. As a key member of our customer success team, you'll be responsible for leading the post-sales customer experience, driving adoption and value for our customers. You'll work closely with cross-functional teams to develop and execute customer success strategies, leveraging your expertise to identify opportunities for growth and improvement.

Your Key Responsibilities:
  • Develop and execute customer success strategies to drive adoption and value for our customers.
  • Work closely with cross-functional teams to leverage expertise and identify opportunities for growth and improvement.
  • Deliver an exceptional customer experience with proactive communication, orchestrating the right internal resources, and using the customer engagement model to align, track and evolve customer business goals.
  • Drive adoption of Adobe products – using data to provide insights and progress from baseline through the maturity curve.
  • Champion innovation by sharing industry trends and new ways your customers can use Adobe solutions to advance their digital maturity.
  • Identify customer risk, and collaborate with the extended Adobe team to build and activate 'get well' plans.
  • Be the voice of the customer internally at Adobe – sharing strategic use-cases, process improvements, and asks back into the internal ecosystem.
  • Contribute to Customer Success thought leadership and share out best practices and feedback across the organization to continuously improve our approach.

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