Manager Customer Service Operations
Vor 4 Tagen
We are seeking an experienced Manager Customer Service Operations to join our team at gategroup. As a key member of our operations team, you will be responsible for managing our customer service operations and ensuring that we meet our customers' requirements and needs.
Main Responsibilities:
- Manage the customer service operations team to deliver high-quality services to our customers.
- Collaborate with the commercial team to agree on performance expectations and work with GM/Unit staff to deliver against these expectations.
- Oversee the approval process for specialty orders, uplifts, and ensure invoice accuracy and timelines.
- Work closely with the production team to maintain a continuous knowledge of current specifications and customer expectations through routine audits.
- Ensure all processes and procedures related to specific flights are completed, quality standards are met, and additional revenue opportunities documented on invoice.
Key Skills and Qualifications:
- Proven management skills to lead a team of customer service professionals.
- Minimum 7 years of experience in customer service or a related field.
- Excellent written and oral communication skills.
- Bilingual is a plus.
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