Manager Customer Service Operations

Vor 4 Tagen


Zürich, Zürich, Schweiz gategroup Vollzeit
About the Role

We are seeking an experienced Manager Customer Service Operations to join our team at gategroup. As a key member of our operations team, you will be responsible for managing our customer service operations and ensuring that we meet our customers' requirements and needs.

Main Responsibilities:

  • Manage the customer service operations team to deliver high-quality services to our customers.
  • Collaborate with the commercial team to agree on performance expectations and work with GM/Unit staff to deliver against these expectations.
  • Oversee the approval process for specialty orders, uplifts, and ensure invoice accuracy and timelines.
  • Work closely with the production team to maintain a continuous knowledge of current specifications and customer expectations through routine audits.
  • Ensure all processes and procedures related to specific flights are completed, quality standards are met, and additional revenue opportunities documented on invoice.

Key Skills and Qualifications:

  • Proven management skills to lead a team of customer service professionals.
  • Minimum 7 years of experience in customer service or a related field.
  • Excellent written and oral communication skills.
  • Bilingual is a plus.


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