Mitarbeiter Quality Customer Service

Vor 5 Tagen


Zürich, Zürich, Schweiz Le Creuset GmbH Vollzeit

Unser Ziel ist es, unsere Freude am Kochen sowie unsere Expertise mit allen Kochliebhabern und Genießern zu teilen und sie stets zu inspirieren. Seit 1925 steht die französische Traditionsmarke Le Creuset für Design, Qualität und Innovation. Le Creuset ist in den besten Küchen der Welt zu Hause und ist heute der Inbegriff für genussorientierte Küche. Dann werden Sie Teil unseres Teams als Mitarbeiter (m/w/d) Consumer Service und gestalten Sie die Customer Journey unserer Kunden aktiv mit Mitarbeiter (m/w/d) Consumer Service B2C Kirchheim unter Teck Ihre wesentlichen Aufgaben: Kompetente und zeitnahe Bearbeitung von Endkundenanfragen über Ticketsystem , Live-Chat, Telefon Telefonische und schriftliche Produktberatung Ansprechpartner für Endkundenanfragen zur Bestellabwicklung in unserem Onlineshop Selbstständige Reklamationsabwicklung und Bearbeitung von Garantieanfragen Abwicklung von Retouren und Rückerstattungen Versand von Ersatzteilen Enge Abstimmung mit unserem Customer Service /Marketing / Finance / Logistik / Retail und E-Commerce. Key User Ticketmanagement System (Zendesk) Mitarbeit bei Projekten - auch länderübergreifend Ihr Profil Studium oder kaufmännische Ausbildung Erfahrungen in der Kundenbetreuung sowie im Reklamationsmanagement z.B. als Kundenberater /Client Success Manager / Customer Success Manager/ Customer Support/ Reklamationsmanager/ Kundenbetreuer / Support Specialist / Customer Service Agent / Service & Support Specialist (m/w/d) Professionelle, zielorientierte und empathische Kundenkommunikation Überdurchschnittliche Kundenorientierung sowie Einsatzbereitschaft Flexibilität, hohe Belastbarkeit, Gewissenhaftigkeit, Genauigkeit, Teamfähigkeit Mitarbeit an Prozessoptimierung zur Steigerung der Kundenzufriedenheit Selbstständige Arbeitsweise, hohe Eigeninitiative Ausgezeichnete Deutschkenntnisse in Wort und Schrift und sehr gute Englischkenntnisse Technische Affinität in der Anwendung von Systemen: Sicherer Umgang mit MS-Office idealerweise Erfahrung mit MS-Dynamics D365 und Zendesk KI-Prozessautomatisierungskenntnisse von Vorteil Was wir bieten: Gestaltungsfreiraum in einem sympathischen Team Gute Work-Life-Balance mit 30 Tagen Urlaub Flexible Arbeitszeiten (Gleitzeit mit digitaler Arbeitszeiterfassung) Hybrides Arbeitszeitmodell (50% Anwesenheit im Büro, Tage frei wählbar) Modernes, technisches Arbeitsumfeld für das Büro sowie für das mobile Arbeiten 50% Mitarbeiterrabatt auf unsere erstklassigen Produkte Mitarbeiterverpflegung über Freshtaste Welcome-Package mit ausgewählten Le Creuset Produkten OpenUp - Plattform für mentale Gesundheit JobRad-Leasing für umweltfreundliche Mobilität Großzügiger Fahrtkostenzuschuss (Job Ticket) Kindergartenzuschuss bis zu 150€ netto Corporate Benefits Ihr Kontakt: Le Creuset GmbH Dana Maier / Sonja Prantl Einsteinstraße 44 73230 Kirchheim/Teck 0 70 21/97 49-32 0 70 21/97 49-52 Bewerben Referenznummer: YF-19838 (in der Bewerbung bitte angeben)



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