Customer Service Representative
Vor 5 Tagen
We are seeking a Customer Service Representative to join our team at Jet Aviation Zurich.
This is an excellent opportunity for someone who is passionate about delivering exceptional customer service and has a strong desire to work in the aviation industry.
As a Customer Service Representative, you will be responsible for assisting and handling international high-class passengers and crews throughout the various stages of their arrival and departure at our exclusive business aviation facilities.
You will interact with owners, passengers, and crews of private aircraft, provide valet parking, porter service, and handle luggage from and to the aircraft. You will also be the first point of contact and courteous host at the reception desk, as well as taking excellent care of our guests in the exclusive lounge area.
Airside and landside transport of passengers and crews will also be part of your responsibilities, along with assisting flight crews and customers with arrangements for hotels, ground transportation, catering, customs, and other services as per individual requests.
You will process handling requests via email and telephone in German and English language and enter relevant data into our operation software FBOone. Booking of airport slots with the online system OCS and preparation of flight-relevant documents for crews are also required.
In addition, you will have professional verbal and written communication to all stakeholders such as customers, local and international authorities, third-party suppliers, etc.
The successful candidate will ensure cleanliness of our passenger and crew lounges and meet and exceed customer expectations by anticipating their desires, responding in a timely manner.
Proactive offering and sales of additional services to our customers will also be part of your duties, along with promptly forwarding any customer's feedback to the superior, assisting with the development of continuous improvement measures.
Supporting colleagues and superiors with other duties as required will also be part of your role.
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