Aktuelle Jobs im Zusammenhang mit Customer Service Representative - Zürich, Zürich - Mandarin Oriental Hotel Group Limited
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Sales Development Representative
vor 1 Tag
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Sales Representative
vor 1 Tag
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Customer Service Representative
vor 1 Woche
We are seeking a highly organized and detail-oriented Reservation Agent to join our team at the Mandarin Oriental Hotel Group Limited. As a key member of our Front Office team, you will be responsible for ensuring seamless guest experiences through effective reservation management.
Key Responsibilities- Manage hotel reservations, including room bookings, group inquiries, and special requests.
- Collaborate with the Front Office, Sales, and Marketing teams to optimize occupancy and revenue growth.
- Maintain accurate records of guest interactions, reservation details, and communication history.
- Provide exceptional customer service, responding to guest inquiries and resolving issues in a timely manner.
- A completed apprenticeship or degree in hospitality, hotel management, or a related field.
- Experience in a similar role within the hospitality industry, preferably in a luxury hotel setting.
- Excellent communication, organizational, and problem-solving skills, with a strong focus on customer satisfaction.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple reservations simultaneously.
