Customer Service Operations Manager
Vor 6 Tagen
We are seeking an experienced Customer Service Operations Manager to join our team at gategroup. As a key member of our operations team, you will be responsible for supporting the operational unit with meeting customer requirements and needs.
Main Responsibilities:
- Agree on performance expectations with the commercial team and work with GM/Unit staff to deliver against these expectations.
- Approve specialty orders, uplifts, and ensure invoice accuracy and timelines.
- Work closely with the production team to maintain a continuous knowledge of current specifications and customer expectations through routine audits.
- Ensure supply chain/purchasing has current up-to-date data and supports purchasing requirements.
- Ensure all processes and procedures related to specific flights are completed, quality standards are met, and additional revenue opportunities documented on invoice.
Key Skills and Qualifications:
- Proven account management skills to create, maintain, and enhance customer relationships.
- Minimum 3 years of account/project management experience.
- Excellent written and oral communication skills.
- Bilingual is a plus.
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