Customer Service Operations Manager

Vor 6 Tagen


Zürich, Zürich, Schweiz gategroup Vollzeit
About the Role

We are seeking an experienced Customer Service Operations Manager to join our team at gategroup. As a key member of our operations team, you will be responsible for supporting the operational unit with meeting customer requirements and needs.

Main Responsibilities:

  • Agree on performance expectations with the commercial team and work with GM/Unit staff to deliver against these expectations.
  • Approve specialty orders, uplifts, and ensure invoice accuracy and timelines.
  • Work closely with the production team to maintain a continuous knowledge of current specifications and customer expectations through routine audits.
  • Ensure supply chain/purchasing has current up-to-date data and supports purchasing requirements.
  • Ensure all processes and procedures related to specific flights are completed, quality standards are met, and additional revenue opportunities documented on invoice.

Key Skills and Qualifications:

  • Proven account management skills to create, maintain, and enhance customer relationships.
  • Minimum 3 years of account/project management experience.
  • Excellent written and oral communication skills.
  • Bilingual is a plus.


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