Luxury Retail Operations Manager
Vor 4 Tagen
About the Role
\We are seeking an experienced and results-driven Luxury Retail Operations Manager to lead our high-end sales team at Panerai. As a key member of our retail strategy, you will be responsible for driving business growth and optimizing boutique performance.
\Key Responsibilities
\- \
- Identify personal sales goals and KPIs, creating action plans to achieve them.\
- Review and understand individual team members' goals, implementing strategies to support their success.\
- Motivate and coach the boutique team daily, fostering a culture of excellence in customer service and operational efficiency.\
- Train and develop Sales Advisors through coaching, role-playing, and regular product trainings to ensure brand knowledge and service excellence.\
- E nsure team adherence to company policies and procedures.\
Client Relationships
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- Deliver exceptional customer service at all times, supporting business growth through personalized relationships.\
- Implement CRM programs to optimize sales and foster meaningful relationships with clients.\
- Manage SAV flow in coordination with Headquarters and Richemont Customer Service Center.\
- Address customer requests promptly and efficiently.\
- Solve any complaints or special requests in a timely manner.\
Boutique Maintenance
\- \
- Ensure the boutique environment meets exterior and interior guidelines, taking corrective action when necessary.\
- Enforce high operational and visual merchandising standards among the team.\
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