Luxury Retail Operations Manager

Vor 4 Tagen


Zürich, Zürich, Schweiz Richemont Vollzeit

About the Role

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We are seeking an experienced and results-driven Luxury Retail Operations Manager to lead our high-end sales team at Panerai. As a key member of our retail strategy, you will be responsible for driving business growth and optimizing boutique performance.

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Key Responsibilities

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  • Identify personal sales goals and KPIs, creating action plans to achieve them.\
  • Review and understand individual team members' goals, implementing strategies to support their success.\
  • Motivate and coach the boutique team daily, fostering a culture of excellence in customer service and operational efficiency.\
  • Train and develop Sales Advisors through coaching, role-playing, and regular product trainings to ensure brand knowledge and service excellence.\
  • E nsure team adherence to company policies and procedures.\
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Client Relationships

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  • Deliver exceptional customer service at all times, supporting business growth through personalized relationships.\
  • Implement CRM programs to optimize sales and foster meaningful relationships with clients.\
  • Manage SAV flow in coordination with Headquarters and Richemont Customer Service Center.\
  • Address customer requests promptly and efficiently.\
  • Solve any complaints or special requests in a timely manner.\
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Boutique Maintenance

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  • Ensure the boutique environment meets exterior and interior guidelines, taking corrective action when necessary.\
  • Enforce high operational and visual merchandising standards among the team.\

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