Customer Service Specialist

Vor 2 Tagen


VillarssurGlâne, Freiburg, Schweiz Corden Pharma - A Full-Service CDMO Vollzeit
About the Role

CordenPharma International (CPI) is seeking a highly skilled Customer Service Specialist to join our team. As a key member of our organization, you will be responsible for providing exceptional customer service and ensuring seamless ordering management for products and services.

Main Responsibilities
  • Establish and maintain strong relationships with internal stakeholders, including production planning, purchasing, and quality teams.
  • Handle customer requests and provide optimal solutions to problems and concerns.
  • Update monthly forecasts with customers and execute in-depth analysis and KPI reporting as needed.
  • Manage and lead weekly meetings with customers to discuss shipping activities, export licenses, and global trade compliance.
  • Generate shipping documents, including proforma invoices, packing lists, and certificates.
  • Contribute to the follow-up and execution of the monthly sales budget based on our invoicing process.
Requirements
  • Commercial or supply chain degree, or equivalent.
  • Minimum of 5 years of experience in a customer-facing and order management position.
  • Additional experience in transport organization and export activities is a plus.
  • Experience in an industrial environment, preferably in the pharmaceutical industry.
  • Customer service-oriented, rigorous, pragmatic, and able to have a global vision and pay attention to details.
  • Ability to collaborate across organizational functions and units internally and externally.
  • Strong analytical skills, used to work with reporting and data.
  • Proficiency in using ERP systems, particularly SAP, and export management systems.
  • Fluent in both French and English with excellent communication skills.
About Us

CordenPharma International is a leading Contract Development and Manufacturing Organization (CDMO) that develops and produces active pharmaceutical ingredients, medicines, and associated packaging services. We strive for excellence in supporting our network and are committed to providing the highest quality products for the benefit of patients.



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