Client Relationship Manager

vor 1 Woche


VillarssurGlâne, Freiburg, Schweiz VeriSign Vollzeit

**VeriSign: A Leader in Internet Infrastructure Services**

We are a trusted provider of internet infrastructure services for the networked world, delivering unmatched performance in domain name system (DNS) services. Our mission is to enable the security, stability, and resiliency of the internet.

**About the Role**

The Account Manager serves as the primary business contact for key registrars in EMEA, responsible for liaising with clients and ensuring customer satisfaction. This role requires consistent communication with customers to ensure they receive excellent customer service, as well as representing client needs and meeting the goals of VeriSign to achieve targets.

**Key Responsibilities**

  • Strategic client communications, conflict resolution, and compliance on client deliverables and revenue.
  • Communicates the client's goals and represents the client's interests to the team.
  • Provides regular communication between the client and team to build strong team representation and set proper client expectations.
  • Ensures that client issues are dealt with in an efficient manner, informing the Account Director of any problems that may arise.

**Additional Responsibilities**

  • Meet revenue and growth targets of the accounts in the EMEA region, as well as the overall growth of EMEA.
  • Pursue opportunities for account growth and new business.
  • Report to the Account Director, providing regular input on all account activity, including weekly status and reports.
  • Oversee market research, monitor competitive activity, and identify customer needs.

**Requirements**

  • Bachelor's degree or equivalent work experience in Business/Marketing.
  • 3 years proven account management experience with a focus on marketing.

**Travel Requirements**

This role will require extensive European and U.S. travel, with an estimated 25-40% of the working year spent on the road.



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