Account Manager
vor 1 Woche
About the Role
As a key member of our Client Support team, you will play a critical role in driving business growth and customer satisfaction for VeriSign. Your primary focus will be on managing multiple lower-revenue accounts, establishing a point of contact, and building strong relationships with our clients.
Key Responsibilities
- Develop and execute outbound communication strategies to engage with clients across Europe, Middle East & Africa (EMEA).
- Manage inbound inquiries and serve as the primary point of contact for a list of named accounts, effectively resolving challenging topics.
- Conduct thorough research on accounts to understand their needs and develop targeted follow-up strategies, driving engagement and growth.
- Collaborate with the Channel Team to disseminate intelligence and educate Account Managers on account details, building strong relationships and influencing direction.
- Outreach to multiple accounts to explain marketing programs and support enrollment, fostering a deeper understanding of our services.
- Support the manager and Channel Team as needed, ensuring seamless execution of business objectives.
Requirements
We are seeking a highly motivated and experienced professional with a strong background in customer support or account management. The ideal candidate will possess:
- A Bachelor's Degree or equivalent work experience in a business or technical field.
- Two to three years of experience in customer support or account management, with a proven track record of success.
About VeriSign
VeriSign is a trusted provider of internet infrastructure services, dedicated to enabling the security, stability, and resiliency of the internet. We offer a dynamic and flexible work environment, competitive benefits, and opportunities for career growth.
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