Customer Service Representative
vor 1 Woche
CordenPharma is a leading Contract Development and Manufacturing Organization (CDMO) that specializes in developing and producing active pharmaceutical ingredients, medicines, and associated packaging services for its customers. With a global presence and a network of facilities across Europe and the USA, CordenPharma offers flexible and specialized solutions across five technology platforms: peptides, lipids & carbohydrates, injectables, highly potent active ingredients & oncology, and small molecules.
As a full-service provider, CordenPharma is committed to delivering high-quality products and services that meet the needs of its customers. The company's team of experts works closely with customers to understand their requirements and provide tailored solutions that meet their needs.
Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team. The successful candidate will be responsible for providing exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.
Key Responsibilities- Act as the primary point of contact for customers, responding to their inquiries and resolving any issues in a timely and professional manner.
- Manage customer orders from start to finish, ensuring that all requirements are met and that customers receive their products on time.
- Develop and maintain strong relationships with internal stakeholders, including production planning, purchasing, and quality teams.
- Collaborate with customers to identify and resolve any issues or concerns, providing solutions that meet their needs.
- Update monthly forecasts with customers and analyze key performance indicators (KPIs) to ensure that sales targets are met.
- Organize shipping activities, including temperature-controlled shipments and international transportation, ensuring compliance with export licenses, global trade regulations, and good distribution practices (GDP).
- Generate shipping documents, including proforma invoices, packing lists, and certificates.
- Contribute to the follow-up and execution of the monthly sales budget based on our invoicing process.
- Commercial or supply chain degree, or equivalent.
- Minimum of 5 years of experience in a customer-facing and order management position.
- Additional experience in transportation organization and export activities is a plus.
- Experience in an industrial environment, preferably in the pharmaceutical industry.
- Customer service-oriented, rigorous, pragmatic, and able to have a global vision and pay attention to details.
- Proactive approach to problem-solving.
- Ability to collaborate across organizational functions and units internally and externally.
- Strong analytical skills, used to working with reports and data.
- Proficiency in using ERP systems, particularly SAP, and export management systems.
- Very good knowledge of Microsoft Office tools.
- Fluent in both French and English with excellent communication skills.
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