Support Specialist for Molecular Spectroscopy

vor 4 Wochen


Basel, Basel-Stadt, Schweiz Agilent Technologies Vollzeit

Job DescriptionRemote Support Engineer – Molecular and Atomic Spectroscopy

Agilent Technologies is a leader in Life Sciences, diagnostics and chemical solutions for the analytical markets. Our company provides laboratories worldwide with instrumentation, services, consumables and applications. Its expertise enables its customers to deploy their strategies and gain in productivity.

We are an international company with 15,000 employees serving customers in more than 100 countries. Every day, our Support Engineers help our customers solve the problems that enable scientists to make discoveries that improve the quality of life.

In the course of our work, we provide information and support that enables laboratories to operate efficiently. As a Support Engineer, you will be part of a team of remote engineers based in our office of Basel.

You will help to support our customers remotely on our range of spectroscopy instruments. The application of your communication skills, creativity and can-do attitude is essential. Your ability to solve customer problems and your commitment to providing the highest level of service is the key to success for your customers.

Your tasks will be as follows:

  • Remotely diagnose and identify technical problems on hardware and software
  • Plan the parts required for repairs
  • Follow up customers' technical requests via telephone, email or the digital platform
  • Provide a high level of remote technical service/support for hardware and software
  • Solve a wide variety of problems of varying degrees of complexity
  • Provide practical solutions to optimize the efficiency and availability of customer systems
  • Participate in and lead projects that require coordination with other functions at local and international level
  • Working closely with our field and sales teams

Qualifications

We are looking for a motivated candidate with the following background:

  • Bachelor or Master's degree in Chemistry (Analytical Chemistry, Biochemistry, Chemistry or equivalent)
  • Laboratory experience in analytical methods
  • Experience of using one or more versions of OpenLab software
  • Basic knowledge of network and/or client-server configurations
  • Ability to work both independently and as part of a team
  • Very good level of English

Our offer

Career development opportunities in an international company

Exciting projects within a dynamic, collaborative team based on a hands-on culture and mindset.

A dynamic and professional working environment

Competitive remuneration and benefits

A permanent contract with a fast-growing international company

Company pension scheme

Private health care



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