Business Support Specialist
Vor 2 Tagen
We are seeking a motivated and detail-oriented Business Support Specialist to join our team in Basel, Switzerland. This role will provide first-line business support for SAP SD and MyMediset-related issues, resolving inquiries from business users worldwide.
About the Role- The successful candidate will diagnose and resolve issues in sales, customer service, inventory management, and order processing modules.
- They will collaborate with cross-functional teams to gather data requirements and define data standards for SAP SD master data.
- A strong understanding of supply chain processes is essential for this role, as well as excellent analytical, problem-solving, and communication skills.
- A competitive salary of CHF 70,000 - 90,000 per year, depending on experience.
- Opportunities for continued education and professional growth.
- A dynamic and international work environment with a focus on quality and service provision.
- A comprehensive benefits package, including health insurance and retirement options.
- Provide first-line business support for SAP SD and MyMediset-related issues.
- Diagnose and resolve issues in sales, customer service, inventory management, and order processing modules.
- Collaborate with cross-functional teams to gather data requirements and define data standards for SAP SD master data.
- Investigate and cleanse master data to eliminate duplicates, errors, and inconsistencies.
- Monitor data entry processes and implement data integrity rules to prevent data quality issues.
- Implement data governance policies and procedures to uphold data quality standards and compliance requirements.
- Work with the Commercial Process Excellence team to identify process improvements and support best practices for system use across regions.
- Assist in testing new system functionalities and updates, ensuring smooth rollouts.
- Develop and maintain training materials, user guides, FAQs, and process documentation to enhance user proficiency in SAP.
- Support training sessions and workshops to improve user understanding of SAP.
- Bachelor's degree in Business Administration, Information Technology, or related field, or equivalent experience.
- Minimum 3 years of SAP support experience, preferably in commercial or supply chain environments.
- Proficiency in SAP 4/Hana SD modules (MyMediset a plus).
- Familiarity with Master Data Management processes.
- Fluent in English and German; additional languages are a plus.
- Strong understanding of supply chain processes.
- Excellent analytical, problem-solving, and communication skills.
- Customer-focused with a proactive, collaborative approach.
- Ability to work independently in a fast-paced, evolving environment.
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