Business Support Specialist

Vor 2 Tagen


Basel, Basel-Stadt, Schweiz Medartis AG Vollzeit
Business Support Specialist

We are seeking a motivated and detail-oriented Business Support Specialist to join our team in Basel, Switzerland. This role will provide first-line business support for SAP SD and MyMediset-related issues, resolving inquiries from business users worldwide.

About the Role
  • The successful candidate will diagnose and resolve issues in sales, customer service, inventory management, and order processing modules.
  • They will collaborate with cross-functional teams to gather data requirements and define data standards for SAP SD master data.
  • A strong understanding of supply chain processes is essential for this role, as well as excellent analytical, problem-solving, and communication skills.
What We Offer
  • A competitive salary of CHF 70,000 - 90,000 per year, depending on experience.
  • Opportunities for continued education and professional growth.
  • A dynamic and international work environment with a focus on quality and service provision.
  • A comprehensive benefits package, including health insurance and retirement options.
Responsibilities
  • Provide first-line business support for SAP SD and MyMediset-related issues.
  • Diagnose and resolve issues in sales, customer service, inventory management, and order processing modules.
  • Collaborate with cross-functional teams to gather data requirements and define data standards for SAP SD master data.
  • Investigate and cleanse master data to eliminate duplicates, errors, and inconsistencies.
  • Monitor data entry processes and implement data integrity rules to prevent data quality issues.
  • Implement data governance policies and procedures to uphold data quality standards and compliance requirements.
  • Work with the Commercial Process Excellence team to identify process improvements and support best practices for system use across regions.
  • Assist in testing new system functionalities and updates, ensuring smooth rollouts.
  • Develop and maintain training materials, user guides, FAQs, and process documentation to enhance user proficiency in SAP.
  • Support training sessions and workshops to improve user understanding of SAP.
Requirements
  • Bachelor's degree in Business Administration, Information Technology, or related field, or equivalent experience.
  • Minimum 3 years of SAP support experience, preferably in commercial or supply chain environments.
  • Proficiency in SAP 4/Hana SD modules (MyMediset a plus).
  • Familiarity with Master Data Management processes.
  • Fluent in English and German; additional languages are a plus.
  • Strong understanding of supply chain processes.
  • Excellent analytical, problem-solving, and communication skills.
  • Customer-focused with a proactive, collaborative approach.
  • Ability to work independently in a fast-paced, evolving environment.


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