Business Operations Specialist

Vor 5 Tagen


Basel, Basel-Stadt, Schweiz Jobcloud Vollzeit
Enhance System Performance and Support Business Operations

We are seeking a driven SAP Support Professional to join our team in Basel. As a key member of our commercial operations team, you will be responsible for providing first-line business support for SAP SD and MyMediset-related issues.

Your Key Responsibilities
  • Resolve inquiries from business users worldwide, ensuring timely and effective support.
  • Diagnose and resolve issues in sales, customer service, inventory management, and order processing modules.
  • Escalate complex issues to Level 2 support or relevant departments as needed.
  • Collaborate with cross-functional teams to gather data requirements and define data standards for SAP SD master data.
  • Investigate and cleanse master data to eliminate duplicates, errors, and inconsistencies.
  • Implement data integrity rules to prevent data quality issues and monitor data entry processes.
  • Develop and maintain training materials, user guides, FAQs, and process documentation to enhance user proficiency in SAP.
  • Support training sessions and workshops to improve user understanding of SAP.
About You
  • Bachelor's degree in Business Administration, Information Technology, or related field, or equivalent experience.
  • Minimum 3 years of SAP support experience, preferably in commercial or supply chain environments.
  • Proficiency in SAP 4/Hana SD modules (MyMediset a plus).
  • Familiarity with Master Data Management processes.
  • Fluent in English and German; additional languages are a plus.
  • Strong understanding of supply chain processes and excellent analytical, problem-solving, and communication skills.
  • Customer-focused with a proactive, collaborative approach.
  • Ability to work independently in a fast-paced, evolving environment.
What We Offer

This is an integral role with a focus on quality and service provision in a rapidly growing, international company. We offer a competitive salary of approximately €60,000 - €80,000 per year, depending on experience, as well as opportunities for continued education, modern infrastructure, REKA checks, health & well-being insurance, and support options for retirement.



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